2006
Bachelor in Science in Social Work
Mindanao State University (Marawi)
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2025
Concentrix (Philippines)
(Email and Chat Associate)
Responsible for delivering prompt and efficient support to sellers or clients through online email and chat platforms.
-Acts as the initial point of contact, addressing inquiries and resolving issues in real time to ensure a seamless customer experience.
2015
-
2016
Sitel Philippines
(Outbound CUSTOMER CARE REPRESENTATIVE)
Provide exceptional service to Bell Canada’s customers by being the first to contact for scheduling requests,
troubleshooting customer concerns, following up after a service or cancellation.
2007
-
2010
Jesus loves You Ministries, Inc.
(ADMINISTRATIVE STAFF / PASTORAL STAFF)
Oversee the regular and organized visitation of the church through planning, organizing, and evaluation Perform general office work; maintain supplies and various files; keep records and compile these into periodic or occasional reports
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.