2022
Bachelor of Science in Business Management Major in Marketing Management
Cavite State University
More Info About Me
Detail-oriented BPO professional with over two years of experience in data management and email-based client support. Skilled in processing, verifying, and maintaining accurate records while assisting multiple clients with inquiries and requests. Known for strong organizational skills, attention to detail, and the ability to manage high-volume tasks in a fast-paced environment.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2026
ADEC Innovation
(Data Management Processor)
Managed and processed client data with a high level of accuracy and confidentiality.
Handled inbound and outbound email communications, providing timely and professional support to US-based clients.
Assisted clients with inquiries related to account information, documentation, and data updates.
Ensured proper documentation and maintenance of records in internal systems and databases.
Coordinated with internal teams to resolve client issues and meet service-level agreements (SLAs).
Performed data validation, quality checks, and reporting to ensure compliance with company standards.
Maintained strict adherence to data privacy and security policies.
2019
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2023
Golden Arches Corporation (McDonald’s Philippines)
(Service Crew)
Provided excellent customer service by taking orders, preparing food, and assisting customers in a fast-paced environment.
Operated POS (Point of Sale) systems accurately for order processing and cash handling.
Prepared and served food and beverages following McDonald’s quality, safety, and hygiene standards.
Maintained cleanliness and organization of workstations, dining areas, and kitchen facilities.
Handled customer concerns and complaints professionally to ensure customer satisfaction.
Worked collaboratively with team members to ensure efficient operations during peak hours.
Followed company policies, procedures, and health and safety regulations at all times.
2023
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2024
Golden Arches Corporation (McDonald’s Philippines)
(Manager |Shift Leader)
Led daily store operations during assigned shifts, ensuring smooth workflow and service delivery.
Supervised service crew, delegated tasks, and provided on-the-job coaching.
Ensured compliance with food safety, sanitation, and company standards.
Managed cash handling, opening and closing procedures, and shift reports.
Handled customer issues and ensured timely resolution.
Monitored inventory and coordinated with the manager for stock replenishment.
Maintained service speed, quality, and customer satisfaction during peak hours.
Assisted in training new employees and improving team performance.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.