I’m a dedicated Customer Service Specialist and Virtual Assistant with experience in sales, telemarketing, appointment setting, social media management, and CRM systems. I help businesses engage customers, manage leads, and maintain online presence through page management, content posting, and administrative support. Known for being reliable, adaptable, and professional, I deliver consistent results in remote roles while helping clients grow their business and keep their customers happy.
Studied critical thinking, ethics, logic, and effective communication, honing strong analytical and problem-solving skills at St. Vincent De Paul College Seminary.
Maintained a positive, empathetic, and professional attitude toward customers at all times, responding promptly to their inquiries. Additionally, assisted customers with their orders, providing support in tracking their packages and ensuring they received timely updates on their deliveries.
Provided technical support to customers regarding TV service issues and troubleshooting.
Managed inbound customer communication, resolving issues and answering questions through email and phone.
Make outbound calls to warm and cold leads, meeting transfer quotas. Maintain accurate call logs and customer notes using CRM software.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Qualify leads, book appointments, manage follow-ups, and ensure accurate CRM updates for smooth sales handoffs.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Handle calls, chat, and email support with empathy, resolve concerns, and document interactions accurately in CRM.
Make outbound calls to engage prospects, present offers, qualify leads, and record call outcomes in CRM.