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Bachelor of Secondary Education
Leyte Colleges
More Info About Me
Empathetic, detail-oriented, and highly communicative professional with a strong passion for customer engagement and service excellence. Known for building rapport with diverse clientele, resolving issues efficiently, and thriving in fast-paced environments. Adaptable, proactive, and committed to delivering outstanding customer experiences.
My Skills and Competencies
Social Media Management
QuickBooks Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
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2026
TDCX
(Luxury Travel Concierge)
Coordinate high-end vehicle services for elite clients.
Communicate with chauffeurs to ensure punctual, smooth transfer.
Uphold strict confidentiality and client privacy.
Manage bookings and logistics with precision and discretion
2023
-
2025
Foundever
(Fraud Specialist)
Investigated suspicious financial transactions to detect and prevent fraudulent activity.
Handled escalated fraud-related complaints with professionalism and urgency.
Ensured timely communication and resolution for affected clients.
2020
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2023
Cognizant Technology Solutions
(Senior Process Executive)
Provided expert product and service support to customers.
Conducted price and feature comparisons to assist purchasing decisions.
Identified upselling opportunities and enhanced customer satisfaction.
Built lasting relationships by going the extra mile in service delivery
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
QuickBooks Specialist
Track expenses, manage cash flow & create invoices.