I am Lorelyn Ramos, a results-driven Customer Support and Administrative Virtual Assistant with proven experience in order management and purchase management for both B2B and D2C operations. I specialize in handling order inquiries, order processing, shipment tracking, returns, cancellations, and internal coordination, ensuring smooth end-to-end order fulfillment.
I also manage purchase orders, supplier coordination, inventory-related communication, and order documentation, supporting efficient procurement and accurate record-keeping. With strong administrative expertise in email management (Outlook), inbox organization, data entry, document preparation, reporting, scheduling, and research, I help businesses stay organized and operationally efficient.
I am highly proficient in Zendesk, JTL, Microsoft Outlook, Microsoft Teams, and Microsoft 365, utilizing these tools to streamline customer support workflows, manage orders and purchases accurately, and maintain clear internal and external communication.
Backed by a Business Administration degree major in Financial Management, I bring structure, accuracy, and accountability to every task. As an online entrepreneur and finance committee leader, I possess a strong customer-focused mindset, keen attention to detail, and the ability to manage multiple priorities in fast-paced virtual environments.
I am known for being reliable, detail-oriented, proactive, and adaptable, capable of working independently while consistently delivering high-quality results.
University of Mindanao Digos College
Cashiering ,Customer Service and Admin Task.
Managing order inquiries, shipment tracking, return inquiries, cancelations, and internal communication.
Responsible for managing the schedules, organized plans and communications of key company executives.
entering information or updating records in a database or computer system.
Developing strategies to increase followers, creating and overseeing campaigns, content and reviewing analytics.
In charge of keeping track of and documenting all financial activities for the company,