Hey I am Lorraine

PROFESSIONAL SUMMARY

Tourism Management graduate with 7+ years of experience in operations support, content management, social media operations, customer service, and travel coordination. Skilled in WordPress publishing, social media management, email outreach, customer communication, and reservations handling in fast-paced environments. Highly adaptable and detail-oriented professional with proven ability to quickly learn new tools, manage multiple tasks, and support efficient daily operations across diverse industries.

Lorraine Santos Tolentino
Bulacan, Philippines
mslorrainetolentino@gmail.com
Freelancer
View Work Hire Me

My Skills and Competencies

Social Media Management
Facebook Ads Management
Data Entry
Content Creation
Travel Management
Email Management
Lead Generation
Customer Service
Office & Administration
Social Media Content Creation
Proofreading
Social Media Management
Operations Support
General Virtual Assistant
Shopify Freelancing
WordPress Freelancing

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2016
Bachelor of Science in Tourism Management (Tertiary)

University of the East-Caloocan

2012
High School (Secondary)

St. Mary’s College of Meycauayan

2008
Elementary (Primary)

San Isidro San Roque Academy

December 2023 - May 2026
8 Billion Trees
(Operations Support)

• Developed detailed content briefs. Wrote, formatted, edited, and published engaging articles and blog posts through WordPress, covering topics such as law, public records, nutrition and wellness, and dramatic storytelling content.
• Created, managed, and scheduled published Facebook page content on veteran-related and dramatic storytelling topics.
• Designed featured images for articles and blog content and Facebook post graphics.
• Conducted email outreach by identifying and verifying contact details for authors, editors, publishers, and media representatives using online research and website tools.
• Processed data removal requests across various public records websites.

September 2023 - June 2024
Evin Management
(Social Media Manager)

• Responsible for creating, setting up accounts, and handling the promotional activities of the accounts.
• Trained newly hired virtual assistants on tools, workflows, and account management processes.

July 2022 - September 2023
Skyline Management
(Social Media / Outreach Manager)

• Responsible for creating, setting up, and handling Instagram accounts. Posting content, engaging, and reaching out to possible leads
• Managing two lead group accounts
• Training of newly-hired virtual assistants
• Scheduled and managed content posting across multiple accounts to ensure a consistent online presence.

December 2020 - June 2022
TaskUs Fort Excellence
(Customer Service Representative (Teammate))

• Delivered accurate and timely support to customers, store managers, and staff through inbound calls, emails, portal messages, widget feedback, social media comments, and direct messages for a retail account.
• Escalated concerns to the appropriate management teams to ensure prompt and effective resolution.
• Actively participated in internal and external trainings and seminars to strengthen product knowledge, communication, and customer service skills.
• Took initiative in improving and updating team canned responses, documenting meeting minutes, and organizing records of reports and past meeting files.
• Recognized as one of the retail account’s top-performing agents for three consecutive months based on performance and service quality.
• Assisted partner billers and merchants with payment and cash-in concerns through email and phone support.
• Conducted data research and information gathering to support operational and customer service requirements.
• Provided customer and technical support using established troubleshooting procedures and problem-solving techniques.

December 2016 - November 2020
Asia Landmark Tours and Travel Inc.
(Reservation Supervisor)

• Assist Chinese sales agents with our guests' flight, hotel, transportation, and tour bookings of a specific destination.
• Supervised a team handling flight, hotel, transportation, and tour reservations for assigned destinations.
• Trained and onboarded newly hired reservation agents.
• Provide efficient and courteous communication between reservations and suppliers.
• Set up appointments and meetings with our suppliers and partners.
• Processed and submitted documentation to partner restaurants, transportation, and accommodations for contracted rate applications.
• Managed soft and hard block allocations for group room bookings.
• Assisted in hotel events, conducted site inspections (ocular visits), and supported cruise group arrangements.
• Handled guest and hotel partner inquiries and resolved booking-related concerns.
• Received an “Early Award” in recognition of consistent punctuality and strong attendance record.

July 2016 - November 2016
Ark Travel Express
(Travel Agent/Inbound Tour Officer)

• Processed reservations via telephone, email, fax, and other communication channels.
• Analyzing the markup of sales and commissions for every tour package.
• Liaise with clients over the phone or via email to discuss their travel requirements.
• Reserve hotel availabilities and services.
• Cancellation and modification of reservations.
• Designed cost-effective tour packages and detailed itineraries for clients.
• Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance, and fares.
• Prepare customized itineraries to suit clients’ preferences and budgets.
• Modifying existing bookings to suit a change in client’s circumstances.
• Assisted in organizing the PTAA Travel Tour Expo, one of the major travel events in the Philippines.

600 - Hours
Philippine Airlines Inc.
(Airline On-the-Job-Training (Ramp Services and Station Control))

• Assisted in coordinating aircraft arrivals and departures, baggage handling, cargo, catering, and fueling operations.
• Prepared operational reports, updated flight systems with real-time information, and assisted station management with daily operational requirements.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch With Me
Looking forward to working with you soon!

Address :
Bulacan,
Philippines
Email :
mslorrainetolentino@gmail.com


Copyright © Myprofile.ph

Copy Right By Lorraine Tolentino | ALL RIGHTS RESERVED