2020
Bachelor of Science in Economics
University Of Southeastern Philippines
My Skills and Competencies
Social Media Management
Shopify Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2026
CONCENTRIX | PHILIPPINES
(Customer Service Representative|DSAT Scrubber)
As a Data Scrubber/Analyst, it is my duty to audit the agents' output and ensure that they adhere to the proper procedures and norms in order to deliver high- quality customer support. I also have the responsibility of providing our clients with a daily report that includes updates on our site's satisfactory rating.
2023
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2024
CONCENTRIX | PHILIPPINES
(EMAIL SUPPORT)
I was a customer support representative, dealing with After-sales, Logistics, Accounts, and Payments. My role is to provide assistance to our customers' problems or requests. Furthermore, part of my work is to guarantee that we follow our company's norms and procedures while offering satisfactory customer service experience.
2023
-
2023
CONCENTRIX | PHILIPPINES
(CONTENT MODERATOR)
As content moderator, I was responsible for reviewing and assessing contents that will make social media platforms user-friendly for everyone.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Create a dedicated space for your brand, and sell across multiple platforms, including in person and on social media.