2012
BS Food Technology
Bicol University
More Info About Me
I don’t just answer customer concerns - I make sure they get taken care of.
I have years of customer service experience across BPO, hospitality, and ecommerce. I’ve handled high-volume customer calls, account concerns, service issues, complaints, and escalations, while assisting customers through phone, email, and chat. My experience taught me how to listen to what the customer actually needs, check the details, and follow through until the concern is addressed.
My ecommerce experience includes handling product and order questions, shipping and tracking concerns, cancellations, refunds, returns, and open tickets using Shopify and Gorgias. In hospitality, I also handled reservations, check-ins and check-outs, guest requests, payments, VIP concerns, and Front Desk operations.
I’ve worked in onsite and hybrid roles and am now building on this experience in a remote setup. I also completed VA training in basic admin support, online research, data entry, scheduling, lead generation, cold calling and basic social media - allowing me to support a business beyond customer service.
My Skills and Competencies
Social Media Management
Shopify Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2020
Unhoop
(ONLINE ENGLISH TEACHER)
Conducted online English classes for Japanese adult students through Zoom and Skype.
Managed daily class schedules and coordinated changes when needed.
Updated student records, progress information, and other online documents.
Worked with online tools and documents while handling tasks independently in a hybrid setup.
2017
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2019
Transway Hotels Group
(DUTY MANAGER)
Handled guest concerns, reservations, payments, and requests across the hotel’s daily operations.
Assisted VIP guests and handled escalated concerns that required immediate follow-up.
Oversaw the daily operations of the Front Desk and ensured guest requests were properly handled.
Coordinated other hotel departments to resolve guest requests and service issues.
Maintained daily records, logs, and operational information for proper follow-up.
Monitored ongoing guest concerns and communicated updates between departments during shifting schedules.
2015
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2017
Las Palmas Hotel
(FRONT DESK STAFF)
Handled guest check-ins, check-outs, reservations, and booking requests using Opera.
Assisted guests with room, booking, and service-related questions during their stay.
Updated guest records and reservation information accurately in the hotel system.
Coordinated guest requests with housekeeping and other departments for proper follow-up.
Handled customer concerns at the front desk and followed up with the appropriate department until the issue was addressed.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Create a dedicated space for your brand, and sell across multiple platforms, including in person and on social media.