2004
Bachelor of Science Computer Science
ABE International Business College
More Info About Me
N/a
My Skills and Competencies
Professional Online Bookeeper
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2026
Capital One Philippines Support Services Corp.
(Senior Operations Representative)
Discuss credit card offers (solicited/unsolicited) for interested applicants and proceed with the application process.
Answer questions about a recent application status (ASG).
Help customers process their credit card billing payments over the phone.
Process a credit card lost/stolen report.
Marked Fraud: reported fraudulent applications and accounts.
2017
-
2017
VXI Global Holdings
(Customer Service Representative)
Resolves product or service problems by clarifying the customer's complaint;
Attracts potential customers by answering product and service questions, suggesting information about other products and services.
Assists customers in making decisions about which product to add and or choose with specific information as well as the benefits and advantages of wireless phone, internet and cable service.
Transitioning customers into sales of a new product or upgrading internet service.
2014
-
2017
Alorica Teleservices Inc.
(Customer Service Representative)
Provide customers with product and service information about their credit card/s.
Identify, research and resolve customer issues with their statements, credit card applications and other related concerns.
Upsell products and services, such as offering to add a supplementary card holder/s on the account.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.