Bachelor of Science Computer Science
ABE International Business College
N/a
ABE International Business College
Discuss credit card offers (solicited/unsolicited) for interested applicants and proceed with the application process.
Answer questions about a recent application status (ASG).
Help customers process their credit card billing payments over the phone.
Process a credit card lost/stolen report.
Marked Fraud: reported fraudulent applications and accounts.
Resolves product or service problems by clarifying the customer's complaint;
Attracts potential customers by answering product and service questions, suggesting information about other products and services.
Assists customers in making decisions about which product to add and or choose with specific information as well as the benefits and advantages of wireless phone, internet and cable service.
Transitioning customers into sales of a new product or upgrading internet service.
Provide customers with product and service information about their credit card/s.
Identify, research and resolve customer issues with their statements, credit card applications and other related concerns.
Upsell products and services, such as offering to add a supplementary card holder/s on the account.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.