HUMAN RESOURCES MANAGEMENT
Davao Central College
Hello! I’m Lykka Mae, an admin secretary with 11+ years of experience and a versatile Virtual Assistant skilled in accounting, admin support, and customer service. Proficient in billing, reconciliation, scheduling, correspondence, and data management using SAP, Microsoft Office, Google Workspace, and Canva. Reliable, detail-oriented, and committed to quality work.
Davao Central College
Handled administrative tasks, correspondence, and scheduling
Prepared reports, letters, and office documents
Managed files and organized office records
Assisted clients and maintained confidentiality in all office matters
Promoted telecom products and assisted customer inquiries
Demonstrated services and supported sales activities
Engaged customers and helped meet daily sales targets
Maintained booth setup and reported sales performance
Prepare and process customer billing accurately and on time
Monitor and maintain Accounts Receivable records
Perform reconciliation of Accounts Receivable to ensure all transactions are correctly recorded
Identify and resolve discrepancies in billing and payments
Generate reports related to billing and receivables
Maintain organized and updated financial records
Use SAP system for billing, reconciliation, and data tracking
Coordinate with clients or internal teams regarding billing concerns and payment follow-ups
Spreadsheet management (Excel, Google Sheets) Online research and reporting Basic graphic design using Canva
Billing and invoice processing Accounts Receivable reconciliation Data entry and record keeping
Managing emails and inboxes Scheduling appointments and meetings Preparing and editing documents
Responding to client inquiries via email or chat Providing product/service support
Market or competitor research Finding leads or contact information Summarizing research results