2016
BS TOURISM MANAGEMENT
STI COLLEGE-GLOBAL CITY
More Info About Me
I’m a 29-year-old Taguig local and the eldest in my family. Lately, I’ve been focusing on staying active—whether that’s hitting a hiking trail or making sure I get my 10,000 steps in for the day. I’m also a big fan of landscape photography and love capturing the scenery along the way. To recharge my social battery, you’ll usually find me deep into a Mystery or Thriller marathon on Netflix.
My Skills and Competencies
Social Media Management
Shopify Expert
Data Entry
Content Creator
SAP4HANA
Order Management
Certificates
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My Experience and Education
2024
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2025
KNOLL RIDGES (ROCHE PHILIPPINES)
(Order Fulfillment Specialist)
Order Execution: Executed accurate processing of 250+ monthly sales orders for clients across NCR (Manila), Visayas, and Mindanao via SAP4 HANA and the Magento Webshop.
Inventory Mitigation: Proactively cross-referenced open orders against available stock to identify potential shortages, successfully preventing stockouts and coordinating transfers of near-expiry goods to maximize saleable inventory.
Urgent Resolution: Escalated and coordinated with the Inbound team to urgently transfer items into commercial locations, ensuring a high-value order was booked on a strict period deadline and delivered on time.
Team Reporting: Generated weekly Open Order Reports from SAP, summarizing orders prioritized by price and quantity, which supported the team in reducing average order holding time.
Customer Enablement: Conducted outbound calls to onboard new customers to the Salesforce platform and provided comprehensive guidance on webshop navigation and order placement, enhancing customer self-service.
Process orders for Diabetes Orders: Conducted essential quality control checks by validating correct SKUs and verifying contract pricing for every order, including proactive collaboration with the Sales team on near-expiring contracts to ensure 100% billing accuracy.
Finalized all verified order details and successfully forwarded documentation directly to the 3PL partner to ensure official booking and timely fulfillment execution.
2023
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2024
KNOLL RIDGES (ROCHE PHILIPPINES)
(Customer Relations Associate)
Logistics Coordination: Liaised between customers and external logistics partners to track shipments, manage delivery timelines, and resolve delivery issues on time.
Inquiry Management: Managed complex customer inquiries via hotline, email, and chat, providing comprehensive information on logistics matters and collaborating with Order Fulfillment/Sales to resolve issues.
Webshop Support: Assisted 50+ customers monthly with registering on the Magento Webshop platform, troubleshooting ordering errors, and ensuring a smooth B2B ordering experience.
Performance Analysis: Compiled monthly KPI reports to track and analyze customer inquiry trends, identifying key areas for improvement in the logistics and ordering process.
2022
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2023
KNOLL RIDGES (ROCHE PHILIPPINES)
(Office Receptionist)
SAP Support: Managed core SAP support functions for the Business Services team, specifically creating Purchase Requisitions (PR) and monitoring Purchase Orders (PO) for internal operations.
Financial Coordination: Ensured seamless coordination of facilities, finance, and logistics by handling all external invoices and payments, processing monthly ₱10,000 petty cash reports, and coordinating all inbound/outbound courier and messenger services.
Administrative Support: Provided comprehensive clerical and administrative support,including managing communications (calls, bookings), maintaining organized data across multiple spreadsheets, and preparing monthly accrual reports.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Create a dedicated space for your brand, and sell across multiple platforms, including in person and on social media.