Hey I am Ma Bernalyn

Empowering Businesses Behind the Scenes

Hi,

I’m Lyn— your friendly and reliable Virtual Assistant from Batangas, Philippines, turning busy workdays into smooth, productive wins. I’m married and an undergraduate of Civil Engineering and a vocational graduate of Nursing Aide, blending technical knowledge, precision, and care in everything I do.

With 8+ years of experience in customer service, admin support, data entry, cold calling, lead generation, and social media management, I help businesses stay organized, connect with clients, and operate stress-free — all behind the scenes so you can focus on growth.

I’m proactive, detail-oriented, and adaptable, and I love creating systems that make work easier, faster, and more efficient. Whether it’s managing schedules, handling client inquiries, generating leads, or organizing data, I deliver reliable, high-quality support every time.

Let’s tackle your to-do list together and make your business operations smoother, more organized, and ready for success!

Ma Bernalyn Noche Londob
Batangas, Philippines
mabernalynlondob26@gmail.com
Freelancer
Check my CV View Work Hire Me

My Specialized Skills and Expertise

Turning experience into efficiency for your business.
Remote work and independent task handling
Task prioritization and deadline management
Project management tools: Notion, ClickUp, Trello
Microsoft Office and Google Workspace expertise
Inbox and calendar management
Scheduling appointments and meetings
Document preparation and reporting
Workflow optimization and task management
Data entry and file organization
Inbound and outbound call management
CRM Management – Bitrix24, GoHighLevel (GHL), Hubstaff, client databases
Generating quality leads and prospects
Email campaign execution and tracking
Social media content posting and scheduling
Audience engagement strategies
Managing accounts across platforms
Scheduling posts and maintaining consistency
Financial & Payroll Management – Payroll processing, auditing, bookkeeping, financial statements
Technical Skills – MS Office, Google Workspace, Zoom, Canva, basic digital marketing tools
Operations & Business Management – Back-office operations, process optimization, workflow systems

Certificates

Career Journey

Experience you can rely on.
  • EXPERIENCE
  • EDUCATION
2026
Certification – Contact Center Services NCII | TESDA Batangas

Trained in professional client support, call handling, and customer service excellence.

2021
Vocational Graduate – Nursing Aide | BEATITUDES Technological and Theological College Foundation

Trained in care, precision, and attention to detail — skills I apply to every task as a Virtual Assistant.

2008
Undergraduate – Civil Engineering | First Asia Institute of Technology and Humanities, Philippines

Gaining technical knowledge, analytical skills, and precision to tackle complex projects with efficiency and attention to detail.

2025 - Present
GolfStyles
(Lead Generation and Email Marketing)

Generated quality leads and managed email marketing campaigns to engage prospects and drive conversions.

Created and maintained Teesigns and scorecards for events, ensuring accuracy and professional presentation.

Monitored campaign performance, tracked metrics, and optimized outreach strategies.

Maintained accurate client records in CRM for organized follow-ups and reporting.

Supported overall marketing efforts and event coordination, ensuring timely communication and smooth operations.

2022 - Present
Brew Pls Coffee and Milktea
(Owner | Operations Manager)

Oversaw all back-office operations, including accounting, inventory management, and daily workflow.

Managed capital expansion initiatives, optimizing investment and resource allocation for business growth.

Planned and executed advertising campaigns and promotions to drive customer engagement and sales.

Coordinated vendor relationships, procurement, and stock management to maintain smooth operations.

Developed operational systems and processes to improve efficiency, organization, and profitability.

Managed payroll and employee records, ensuring accurate timesheets, on-time salary processing, and compliance.

Reviewed and audited financial statements, maintaining accuracy and supporting proper reporting.

Organized inventory, project documentation, and daily office operations to ensure smooth workflow.

2023 - 2025
VA+ Virtual Staffing, Marketing and Business Solutions
(EXECUTIVE VIRTUAL ASSISTANT)

Provided tailored administrative support to multiple clients across diverse industries, ensuring smooth daily operations.

Managed inboxes and professional correspondence, processing 50+ emails daily with timely follow-ups and resolutions.

Conducted cold calling and client follow-ups to boost engagement and conversion opportunities.

Coordinated scheduling and calendar management across time zones, organizing 20+ meetings and appointments weekly.

Maintained accurate records, performed data entry, and tracked tasks to support business processes.

Adapted quickly to unique client requirements while consistently delivering high-quality results.

2025 - 2026
Manghinao 1 Daycare Center
(Teacher’s Assistant / Student Support)

Assisted teachers in preparing lesson materials, organizing classroom activities, and maintaining a positive learning environment.

Provided individual support to students, helping with assignments, reading, and understanding lessons.

Supported classroom management by ensuring students stayed focused and engaged.

Developed strong communication, patience, and organizational skills through daily interaction with teachers and students.

2022 - 2023
Credit Repair Authority
(Financial Support / Virtual Assistant)

Helped clients clear debts and repair credit by guiding them step-by-step to improve financial standing.

Located lost superannuation accounts and consolidated financial records for accuracy.

Managed client documentation, PDFs, and forms while ensuring compliance, confidentiality, and timely submission.

Tracked cases, managed workflows, and maintained clear client communication using Bitrix24 CRM.

Monitored productivity and project timelines with Hubstaff to ensure efficiency and accountability.

Provided personalized support by reviewing financial documents and assisting clients in resolving debt issues.

2021 - 2022
Okebet Gaming Casino
(Admin Virtual Assistant / Customer Service Representative)

Responded promptly and professionally to client inquiries via chat, email, and phone, ensuring high satisfaction.

Delivered accurate information, resolved issues, and supported client account maintenance for reliable service.

Managed schedules, calendars, appointments, and daily operations efficiently.

Handled data entry, lead generation, and CRM management to maintain organized records.

Supported team workflow by tracking tasks, following up with clients, and preparing reports.

Assisted with social media management, content posting, and audience engagement.

Ensured accuracy, confidentiality, and timely completion of all administrative tasks.

2017 - 2021
Australian SuperFinder
(HR and Admin Support)

Managed payroll processing and staff attendance tracking.

Conducted staff interviews, onboarding, and training programs.

Provided general HR and administrative support to ensure smooth operations.

Assisted in staff performance monitoring and record-keeping.

Maintained organized documentation and supported day-to-day office tasks.

2015 - 2017
Pathologists Diagnostic Center
(Healthcare Admin)

Managed patient records and appointment scheduling to ensure smooth daily clinic operations.

Coordinated laboratory procedures, including Pap smear (cervical cancer screening) tests.

Accurately processed, organized, and reviewed laboratory results.

Ensured timely endorsement of reports to doctors and secretaries.

Maintained strict patient confidentiality and precise documentation.

Supported efficient diagnosis through accurate result handling and record management.

2012 - 2015
SM Supermalls – Batangas City
(Sales Associate)

Assisted customers in selecting products, answering inquiries, and providing excellent service.

Processed sales transactions efficiently and accurately at the point of sale.

Maintained organized merchandise displays and stock levels.

Supported promotional campaigns and upselling to achieve store targets.

Ensured a clean, safe, and welcoming store environment for all customers.

My Solutions for Your Business

Turning daily tasks into productive results.
Administrative and Executive Assistance

Organize emails, calendars, meetings, documents, and reports accurately and on time.

Virtual Assistance

Streamline daily operations with inbox and schedule management, task tracking, and workflow optimization.

Lead Generation & Email Marketing

Generate quality leads, run email campaigns, engage audiences, and track results.

Project and Workflow Support

Prioritize tasks, optimize workflows, and implement systems with Notion, ClickUp, and Trello.

Data Entry and File Management

Maintain accurate databases, prepare documents, and manage files efficiently.

Social Media Management

Manage accounts, schedule content, grow audiences, and analyze performance.

CRM & Account Management

Provide professional email, chat, and phone support for high-volume and VIP clients, handling accounts, bookings, follow


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Batangas,
Philippines
Email :
mabernalynlondob26@gmail.com


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