Hi, I'm Ma Christina

More Info About Me

I am a dedicated and motivated individual with strong experience as a Front Office & Customer Experience Specialist. I have worked in fitness, hospitality, and corporate environments in Bahrain and in the Philippines, where I developed excellent communication and interpersonal skills.

I am experienced in managing front desk operations, assisting guests, handling calls and bookings, and ensuring a welcoming and organized environment. I am reliable, detail-oriented, and able to handle multiple tasks efficiently while providing excellent service.

I am eager to continue growing in my career and contribute positively to a professional team.

Ma Christina Malaca
Gapan City, Philippines
emceemalaca@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Time Management and Multitasking
Technical and Operational Competence
Communication and Interpersonal Expertise
Administrative Support
Data Entry and Record Management
Customer Service and Front Desk Operations

Certificates

General VA Certification
Typing Test Certification

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2010
Information Technology (Associate)

Divina Pastora College

2009
ALS A&E

Bureau of Alternative Learning System (BALS)
Alternative Learning System Accreditation & Equivalency
Passed with Diploma & Certificate of Rating

2021 - 2026
Olympia Health and Fitness Center
(Receptionist)

Greet members and guests warmly, assist with inquiries by phone, email, or in person, and provide information about memberships, classes, and services. Handle administrative tasks including membership registrations, renewals, cancellations, updating records, processing payments, scheduling appointments, and preparing reports. Promote the gym by explaining membership plans, guiding tours for potential members, and supporting classes and personal training services. Ensure the facility runs smoothly by monitoring cleanliness, reporting maintenance issues, enforcing safety policies, and managing access and lost-and-found items. Build positive relationships with members, address concerns professionally, and create a welcoming, motivating environment.

2020 - 2021
Securicore S.P.C.
(Receptionist)

Manage the front desk, oversee emails and phone calls, and coordinate general correspondence. Prepare CVs and onboarding documentation for newly hired security personnel, monitor and maintain staff records, and assist HR with attendance tracking and updating personal details in the system. Maintain a clean and organized reception area, handle faxing, and coordinate the secure international dispatch of documents. Support the smooth operation of front desk activities while maintaining a professional and welcoming environment.

2018 - 2020
Club One Fitness Gym
(Receptionist)

Greet and assist members and guests, providing information about memberships, classes, and gym services. Oversee administrative duties such as registrations, renewals, cancellations, record-keeping, payment processing, and appointment scheduling. Highlight gym offerings through tours and service promotion. Maintain a safe, organized, and clean facility, handle lost-and-found, manage access, and ensure compliance with policies. Foster strong member relationships by addressing concerns professionally and creating a motivating, friendly environment.

2017 - 2018
3 lines Restaurant
(Front of the House)

In this role, I was responsible for welcoming customers and making sure they had a positive dining experience from the moment they arrived. I took orders accurately and communicated them clearly to the kitchen team to ensure smooth service. I handled cash and card transactions, managed the cash register, and made sure all payments were processed correctly. I also assisted customers with any concerns or complaints, helping to resolve issues quickly and professionally. In addition, I maintained cleanliness and organization in the front area and worked closely with my team to keep operations running efficiently.

Nov. 2016 - Dec. 2016
Purefoods Corporation, Philippines
(Sales Representative - Seasonal)

In this role, I was responsible for selling a limited range of food products, focusing on three main items. I assisted customers by understanding their preferences and recommending the most suitable product based on their tastes and needs. I described the taste, ingredients, and options available to help them make the best choice. I also ensured a positive buying experience while working to achieve sales targets within a short seasonal period.

2015 - 2016
Lock and Lock, Philippines
(Sales Representative)

As a sales representative, I helped customers understand the products by clearly explaining their uses and benefits, which supported sales and customer satisfaction. I provided assistance by answering inquiries and resolving any issues in a professional manner. I was also responsible for managing inventory, restocking shelves, and organizing product displays to attract customers. Additionally, I processed transactions and ensured that records were accurate, while continuously improving my product knowledge.

2014 - 2015
8Kings Digital Printing, Philippines
(Receptionist)

In this role, I managed the front desk and assisted customers with their printing needs, including custom-made invitations, souvenirs, and tarpaulins. I collected detailed information from customers regarding their orders and helped them choose the appropriate theme or style based on their preferences. After finalizing the details, I coordinated closely with the production team by passing on the requirements to ensure the orders were completed accurately. I also handled inquiries, scheduled orders, and ensured a smooth and positive customer experience.

My Services

Reporting & Record Management

Prepares daily, weekly, and monthly reports; keeps organized digital records and summaries.

Customer Service & Client Support

Handles emails, calls, and inquiries; supports onboarding, bookings, and issue resolution.

Data Entry & Administrative Support

Accurate data entry for spreadsheets, reports, and records with strong attention to detail.

Basic Editing & Document Support

Formats documents and presentations; performs basic photo editing for polished materials.


Works

Efficient Data Entry & Da...

Business and Tourism Data...

Corporate Travel Manageme...

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Gapan City,
Philippines
Email :
emceemalaca@gmail.com


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