Blank Year
Bachelor of Science in Computer Science
University of the Visayas
More Info About Me
Customer Service and Healthcare
Support Professional with experience in
Medicare Part D assistance, account
resolution, collections, outbound
survey engagement, and lead
generation. Skilled in handling
sensitive information in compliance
with HIPAA regulations, negotiating
payment arrangements, and delivering
clear and professional communication
in both inbound and outbound
environments. Highly organized, detail
oriented, and committed to achieving
performance targets while maintaining
excellent customer experience
My Skills and Competencies
Lead Generation Specialist
Email Marketer
Appointment Setter
General Virtual Assistant
Calendar Management
Social Media Management
Data Entry
Customer Service Representative
Certificates
My Experience and Education
2023
-
2024
Foundever
(Customer Service Rep / Collection Representative)
Handled high-volume inbound calls, resolved billing and past-due account concerns, negotiated payment arrangements, educated customers on payment options, and accurately documented interactions in CRM systems.
10/21/2024
-
06/05/2026
Helpware
(Customer Service Representative / Patient Care Rep)
Experienced Customer Service Representative specializing in healthcare phone support, assisting patients and members with inquiries, orders, billing, and account resolution.
2016
-
2018
EcarePro
(Telephone Survey Specialist - Data Entry)
Conducted outbound surveys, gathered participant feedback, ensured script compliance, and accurately entered survey data.
2016
-
2016
VisayX Corp.
(Lead Generation Specialist)
Conducted outbound calls, qualified potential leads, explained loan assistance programs, verified eligibility, and transferred qualified customers to specialists.
My Services
Lead Generation
Convert prospects into leads, identify and qualify potential customers for your product or service.
Customer Service Representative
Experienced in delivering excellent customer service and resolving customer concerns with professionalism and care.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.