2011
Bachelor in Science in Hotel and Restaurant Management
Notre Dame of Marbel University
Bridging Hospitality Excellence with Digital Administrative Support
Hello! I am Mae Sheille A. Calma, also known as Mai. I am a 36-year-old professional, happily married and a proud mother of two, based in General Santos City, South Cotabato, Philippines.
With several years of experience in hotel sales and customer service, I have developed strong skills in handling client bookings, coordinating with cross-functional teams, and managing high-pressure situations with professionalism and efficiency.
To expand my expertise in the digital space, I completed a Virtual Assistant Training Program under ProVA, where I enhanced my skills in digital tools, remote collaboration, and administrative support. I bring proven strengths in email and calendar management, data organization, customer support, and problem-solving—all while working independently with minimal supervision.
I am a dedicated, proactive, and results-driven Virtual Assistant who treats every business with care and commitment. If you’re looking for someone to help streamline your operations and take tasks off your plate, I would love to support you.
Let’s work together to make your business run smoother and smarter. Message me today!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry and File Organization
Content Creator
Meeting Scheduling and Coordination
Calendar and Email Management
Calendar and Email Management
Certificates
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My Experience and Education
2023
-
2026
Greenleaf Hotel Gensan
(Sales Supervisor)
➤ As a Sales Supervisor, I managed high-volume email and phone inquiries, delivering prompt, professional, and
solutions-focused communication. I oversaw booking systems, calendar management, and client scheduling
to ensure seamless operations.
➤ I maintained accurate records, reports, and documentation, improving data organization and accessibility. By
collaborating with internal teams, I helped streamline workflows and consistently meet client expectations.
➤ My commitment to excellent customer service contributed to increased client satisfaction and retention. I
thrived in fast-paced environments, effectively handling multiple priorities while maintaining accuracy and
efficiency.
2020
-
2023
PH Global Jet Express Inc. (J&T Express)
(Admin Officer)
➤ As a Logistics Admin Officer, I was responsible for monitoring employee attendance and ensuring accurate timekeeping records for payroll processing. I prepared and managed staff schedules to ensure proper coverage and smooth daily operations.
➤ I conducted regular quality checks to ensure all processes and outputs met company standards and compliance requirements. Additionally, I supported payroll preparation by verifying attendance data, resolving discrepancies, and maintaining organized records.
➤ My role required strong attention to detail, organizational skills, and the ability to handle multiple administrative tasks efficiently while supporting overall team productivity.
2011
-
2017
Sarangani Highlands Garden
(Front Office Supervisor and Sales Executive)
➤ As a Front Office Supervisor and Sales Executive, I managed hotel bookings, monitored daily room occupancy, and
ensured smooth front office operations. I maintained accurate guest records and generated reports, including
tracking guest nationalities for business insights.
➤ I handled billing preparation and verification, ensuring all invoices were accurate and submitted on time. I also
supervised daily cash remittances and sales reporting, maintaining proper documentation and financial accuracy
➤ Additionally, I performed telemarketing and conducted sales outreach, including client visits, to promote hotel
rooms and event services, contributing to increased bookings and revenue growth.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead List BuilderLead Generator and Sales Manager
Turning targeted research into high-quality leads that drive real business results.
Executive Assistant
Experience in calendar management, travel booking, email handling, and administrative support