2023
Bachelor of Science in Industrial Engineering
Cebu Technological University
More Info About Me
Hi! I’m Ma. Isabela, a 27-year-old Filipino Social Media Manager and mother of two. I’m a creative, organized, and hardworking individual who enjoys creating engaging content and helping businesses build a strong online presence. I’m passionate about learning new strategies, understanding audiences, and turning ideas into content that connects with people.
I hold a Bachelor of Science in Industrial Engineering and have professional experience as a Service Desk Representative at Accenture Philippines, where I developed strong communication, customer service, problem-solving, and attention-to-detail skills. I’m currently developing my expertise in social media management, content planning, caption writing, content creation, social media scheduling, community engagement, and basic analytics. I’m also familiar with tools such as Canva, Facebook, Instagram, Google Workspace, Microsoft 365, and other productivity tools.
I’m eager to help brands stay consistent, visible, and engaging on social media. I’m a fast learner, open to feedback, and committed to creating content that represents a brand professionally while connecting with its audience. If you’re looking for a dedicated Social Media Manager who is ready to learn, create, and grow with your brand, I’d love to work with you!
My Skills
The skills I use to help businesses build their online presence, connect with their audience, and stay organized.
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2025
Accenture
(Service Desk Representative)
Provided technical and customer support to clients by handling IT-related inquiries, service requests, and incidents through phone, chat, and ticketing systems. Troubleshot common hardware, software, system access, and application issues while providing clear, step-by-step assistance. Created and maintained accurate service tickets, documented resolutions, and escalated complex concerns to the appropriate technical teams. Followed established procedures, service-level agreements, and data security policies while maintaining professional communication and delivering excellent customer service.
Let’s Grow Your Online Presence
Practical social media and virtual assistance services designed to help your business stay visible, organized, and connected with your audience.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.