2023
Bachelor of Science in Tourism Management
Central Luzon State University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2026
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2026
Aloft Dubai Creek
(Guest Experience Expert - Lobby Ambassador)
● Assisted guests in the lobby and provided frontline customer support
● Reviewed daily VIP arrival lists
● Prepared guest amenities and handwritten welcome cards
● Supported check-in and check-out procedures
● Coordinated with departments for special requests
● Answered phone calls and responded to guest email
2024
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2026
Dubai Marriott Harbour Hotel & Suites
(Guest Experience Expert)
● Handled incoming guest calls and service requests
● Managed restaurant reservations and in-room dining orders
● Responded to guest emails and inquiries promptly
● Prepared operational reports
● Resolved guest complaints professionally
● Arranged guest transportation
2023
-
2024
JW Marriott Marquis Dubai
(At Your Service Agent)
● Answered high-volume guest calls
● Handled dining reservations
● Transferred calls to relevant departments
● Responded to guest emails
● Assisted in resolving guest complaints
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.