My client’s challenge was that their appointment process was disorganized—frequent no-shows and no reminders. The root issue was that no reminder system had been set up.

I recommended a simple structure that keeps things streamlined while giving full control over reminders and follow-ups.

For reminders, the setup I suggest is:

• A same-day morning reminder

• A 1-hour before appointment reminder

This configuration is ideal because it’s fully automated, reducing no-shows significantly.