2014
Bachelor of Science in Information Technology
Batangas State University - Nasugbu
More Info About Me
Hello!
My name is Mara Resurreccion, 31 years old and currently residing in Rizal. I’ve been a customer service representative for local and international accounts, handling non-voice and voice accounts for telecommunication, hotel reservations, and food delivery. Responsible for resolving customer's issues and inquiries in a timely manner in different online platforms either its chat, email, inbound or outbound call. My priority is delivering excellent customer service and guaranteeing full client satisfaction.
My Skills and Competencies
Social Media Management
Data Entry
Customer Service
Certificates
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My Experience and Education
2024
-
2026
TTEC
(Customer Service Representative)
Assist customers through chat and answer inbound calls whether it's an order or account issue.
2021
-
2023
Quantrics Enterprises, Inc.
(Customer Service Representative)
Respond to customer inquiries via chat and resolve issues in a timely manner.
2019
-
2020
Alorica Philippines, Inc.
(Customer Service Representative)
Handle inbound calls for hotel reservation inquiries including modification or cancellation. Assists in rebooking a reservation.
2018
-
2019
Concentrix Philippines
(Customer Service Associate)
Assist customer's queries through inbound calls.
2016
-
2018
Iconnect Convergence, Inc
(Kapamilya Care Specialist)
Resolve customers queries through inbound calls.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Assist customers through phone, chat and email, resolving concerns and providing excellent customer support.