2019
Bachelor of Science in Hotel and Restaurant Management
Saint Paul University Dumaguete
More Info About Me
Hi, I’m MarchelleTwenny, a dedicated Virtual Assistant passionate about helping busy entrepreneurs and professionals stay organized, productive, and focused on what matters most.
I bring 3 years of experience in customer care and travel research, where I developed strong communication, problem-solving, and organizational skills while supporting clients and handling fast-paced tasks. I also completed the Magic Executive Assistance (MEA) training program, where I gained hands-on experience in executive support, inbox management, scheduling, research, and administrative operations.
To expand my skill set further, I recently completed Medical Virtual Assistant (MEDVA) training with Pro‐VA, which equipped me with foundational knowledge in supporting healthcare professionals, handling medical administrative tasks, and understanding HIPAA-aware workflows.
I’m known for being proactive, detail-oriented, and resourceful. I take initiative, learn quickly, and always aim to deliver work that adds real value to the businesses and professionals I support. Whether it’s managing inboxes, organizing schedules, conducting research, or assisting with administrative and operational tasks, my goal is simple: to make your day easier and your business run smoother.
I believe that a great Virtual Assistant doesn’t just complete tasks—they become a reliable partner who helps businesses grow and operate efficiently.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
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2026
Magic Inc.
(Magic Executive Assistant)
Provide remote administrative and executive support by managing email inboxes,
organizing communications, and maintaining an inbox-zero workflow to ensure important messages
and tasks are addressed promptly. Assist with research, document editing, and reviewing educational
materials such as client guides and resources. Coordinate personal and administrative tasks including
school portal monitoring for assignments and deadlines, email correspondence, and itinerary
planning. Support day-to-day operations by staying proactive, organized, and responsive to ensure
smooth workflow and efficient task management.
2024
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2025
ECE Contact Centers | ZenBusiness
(Customer Care Agent)
Provided customer support for entrepreneurs and small business owners using the
ZenBusiness platform. Assisted clients with inquiries related to business formation, LLC registration,
compliance services, and account management through phone, chat, and email support. Guided
customers through the process of starting and maintaining their businesses by explaining service
options, resolving account concerns, and ensuring accurate documentation. Maintained high-quality
customer service by actively listening, troubleshooting issues, and delivering clear, professional
solutions while meeting productivity and service standards.
2023
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2024
ECE Contact Centers | Blueboard
(Experience Travel Researcher)
Conducted detailed research on travel destinations, accommodations, transportation,
and activities to support itinerary planning. Organized travel information, compared options, and
compiled recommendations to help clients make informed travel decisions. Ensured all information
was accurate, well-organized, and aligned with the client’s preferences and budget.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.