2011
B.S. in Electronics and Communications Engineering
Rizal Technological University
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2025
Citibank
(Assistant Manager)
Workforce Forecasting & Capacity Planning
Scheduling & Shift Optimization
Real-Time Adherence (RTA)
Intraday Management
Service Level & SLA Management
2013
-
2018
Omniglobe International
(Operations Team Leader)
Team Leadership & Coaching
Performance Management
Employee Engagement
Mentoring & Development
Conflict Resolution
Data-Driven Decision Making
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.