2024
ABM Strand
University of the Visayas – Pardo Campus
Reliable Virtual Support for Growing Businesses
Detail-oriented Virtual Assistant with hands-on experience in CRM management, lead generation, customer support, and administrative coordination. Experienced in handling multiple remote clients, maintaining organized workflows, monitoring leads, conducting outreach, and managing customer records using tools such as GoHighLevel, Airtable, Less Annoying CRM, and Google Workspace. Passionate about helping businesses stay organized, efficient, and supported through reliable virtual assistance.
Areas of Expertise
What I do best.
Administrative Support
Customer Support
Lead Generation
CRM Management
Data Entry & Documentation
Google Workspace
Microsoft Excel
Slack Communication
GoHighLevel
Airtable
Instagram Lead Monitoring
Instagram Lead Monitoring
WhatsApp Business Communication
Organization and Multitasking
Certificates
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Career Journey
Milestones and hands-on experiences that shaped professional growth and service expertise.
2022
-
2023
Promarck Cebu
(Data Encoder / Administrative Support)
Managed shipment records, delivery bill encoding, and spreadsheet organization for courier operations. Maintained accurate documentation and supported administrative workflow coordination.
2024
-
2025
Qualfon Cebu
(Customer Support / Technical Voice Support Representative)
Handled inbound and outbound customer support calls involving technical troubleshooting, billing concerns, and account inquiries. Maintained accurate documentation, customer communication, and problem-solving support in a fast-paced environment.
2025
-
Present
Remote Freelance Clients
(Virtual Assistant | CRM & Lead Generation Support)
Managed administrative, CRM, and lead generation tasks for multiple remote clients. Maintained customer records using GoHighLevel, Airtable, and Less Annoying CRM. Conducted Instagram outreach, monitored leads, updated Google Sheets trackers, and coordinated client follow-ups and workflow updates.
What I Offer
Support areas and solutions designed to keep businesses productive and organized.
CRM Management
Maintain organized customer records, lead pipelines, and accurate CRM updates using tools like GoHighLevel, Airtable, an
Lead Generation Support
Assist with lead tracking, prospect organization, and daily outreach to support client growth and engagement.
Administrative Support
Handle day-to-day administrative tasks, data organization, and workflow coordination in remote work environments.
Instagram Lead Monitoring
Monitor Instagram conversations, track potential leads, and update lead trackers efficiently using Google Sheets.
Customer Support
Provide professional customer assistance through voice, chat, and written communication while maintaining excellent clie
Data Entry & Documentation
Ensure accurate data encoding, spreadsheet management, and organized documentation for smooth business operations.
Appointment & Follow-Up Coordination
Support client communication, lead follow-ups, and appointment coordination to maintain organized workflows.