2024
ABM Strand
University of the Visayas – Pardo Campus
Virtual Support You Can Count On
Highly motivated and adaptable professional seeking opportunities as a Virtual Assistant. Experienced in administrative tasks, data encoding, customer service, and technical support. Previously worked with Promarck Cebu as an encoder, managing delivery bills, organizing shipment records by location, and maintaining Excel documentation to streamline courier operations. Completed 1 year and 3 months in the BPO industry as a Technical Voice Support Representative for a Telco account, handling device troubleshooting, ticket escalation, refunds, and customer inquiries. Demonstrates strong communication, organization, time management, problem-solving, and multitasking skills. Eager to learn new tools and provide reliable support to help businesses grow.
Areas of Expertise
What I do best.
Customer Support
Google Workspace
GoHighLevel
Slack Communication
Airtable
TypeForm
Microsoft Excel
Canva
Capcut
Certificates
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Career Journey
Milestones and hands-on experiences that shaped professional growth and service expertise.
January 2026
-
Present
Freelance/ Self-Employed
(Virtual Assistant (Lead Management & CRM Support))
I provided virtual assistant support by managing inbound leads through Typeform, Airtable, and GoHighLevel, updating prospect records, confirming appointment details, and assisting with calendar scheduling to ensure organized follow-ups and smooth communication.
2022
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2023
Promark Cebu
(On-Call Encoder)
Accurately input and update customer information for PLDT and Smart bill recipients, ensuring all billing details are complete and recorded in the system on time. Organize bills by location to streamline delivery and use Microsoft Excel to manage, track, and analyze customer data, maintaining accuracy and efficiency in all records and reporting.
2024
-
2025
Qualfon Cebu
(Customer Service Representative)
Resolved customer inquiries and technical issues for a telecommunications account, managed refunds, and escalated tickets to ensure timely and effective solutions while maintaining high customer satisfaction.
What I Offer
Support areas and solutions designed to keep businesses productive and organized.
Lead Management
Supported a business client as a Virtual Assistant by managing new prospect submissions, maintaining accurate lead data
Documentation & Reporting
Skilled in preparing detailed reports, tracking project progress, and updating records. Can perform file conversion.
Data Entry & Encoding
Accurate data entry with expertise in updating records and managing spreadsheets using Excel and Google Sheets.
Customer Support
Experienced in handling customer inquiries via chat, email, and calls. Provides order tracking, and issue resolution.
Administrative Support / Virtual Assistance
Skilled in calendar and email management, travel booking, online research, and daily task organization.
Communication Support
Proficient in professional email drafting, preparing updates for clients, and managing follow-ups.