2014
Computer secretarial with call center overview
Clark College of Science and technology
More Info About Me
Dedicated and client-focused Administrative Professional with 10+ years of combined experience in office administration, secretarial support, CRM operations, data management, customer service, and social media management. Skilled in MS Office, Google Workspace, CRM systems, document processing, database management, calendar coordination, reporting, and administrative support.
Experienced in coordinating with clients, suppliers, and internal teams while maintaining accuracy, confidentiality, and timely completion of tasks. Proven ability to manage multiple responsibilities in fast-paced environments, support team operations, and improve administrative workflows.
Successfully managed and supported a team of 5 sales associates, introducing a time-management system that improved sales efficiency and contributed to the team's highest annual target, with nearly 30% growth compared with previous years. Also experienced in training new staff and improving customer-data processes, contributing to a 45% increase in customer satisfaction through the implementation of a customer feedback system.
Highly organized, adaptable, detail-oriented, and committed to providing reliable administrative support. Seeking an Administrative Assistant, School Secretary, Office Secretary, or Back Office position where I can contribute strong organizational, communication, and problem-solving skills.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Admin Assistant
Admin Assistant
Back Office Staff
CRM Support
Certificates
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My Experience and Education
September 2023
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January 2026
Infinet Network
(Back Office Staff/Admin Staff)
• Processed documents and transactions efficiently while ensuring accuracy and timely completion.
• Managed data entry, database updates, and record maintenance to ensure data integrity and accessibility.
• Analysed and verified data for accuracy before inputting into system databases, ensuring reliable information for decision-making.
• Provided daily administrative and email support to maintain smooth department operations.
• Organised and maintained files, records, and correspondence for efficient retrieval and compliance.
• Streamlined administrative procedures and workflows, resulting in increased operational effectiveness.
• Coordinated staff schedules with team members to optimise workforce efficiency.
• Trained new staff on company procedures, operational best practices, and computer software.
• Handled confidential documents and sensitive information with discretion.
• Scanned, classified, and indexed documentation using standard coding procedures.
September 2023
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March 2024
Pool Zone
(Admin Assistant)
• Managed emails, calendars, meetings, and appointments for senior staff to support efficient scheduling.
• Provided administrative and clerical support, including responding to enquiries and handling ad-hoc office tasks.
• Prepared, proofread, and reviewed documents and correspondence to ensure accuracy and professionalism.
• Ensured accuracy of records through data entry, document processing, and digitisation of critical information.
• Managed expense claims, invoices, and financial transactions, ensuring accurate record-keeping and account reconciliation.
• Communicated clearly with clients, suppliers, and internal staff across multiple channels.
• Processed high volumes of data, independently identifying and resolving discrepancies.
• Maintained confidentiality and followed procedures when handling sensitive information.
• Received, routed, and distributed incoming mail and parcels.
• Conducted research and compiled data to inform strategic planning and enhance decision-making processes.
• Maintained confidentiality and followed procedures when handling sensitive information.
August 2022
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August 2023
Convertical Network
(CRM SUPPORT/Back office)
◘ Collaborating across teams to enhance the customer experience
◘ Collecting and analyzing customer data
◘ Managing multiple tasks in a fast-paced environment
◘ Collaborating effectively with customer care team members
◘ Using CRM systems for relationship management
◘ Providing software training to employees for customer data tracking
◘ Analyzing workflows and documenting solutions with MS Office and Google Sheets
◘ Improving CRM training and guidance for data compliance and consistency
◘Setting up promotions and generating reports in CRM
◘Optimizing system resources and customization for user efficiency
May 2020
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July 2023
GG's Gotomix
(Social Media Manager)
GG's Gotomix (Own Food Business)
◘ Managing social media platforms and campaigns
◘ Creating and scheduling engaging content
◘ Monitoring and moderating online interactions
◘ Analyzing performance metrics
◘ Implement strategies to increase brand visibility, engagement, and growth.
2016
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2019
FAB Enterprises
(Office Secretary)
◘ Client and supplier communication: Promptly and professionally handling emails and phone calls, addressing inquiries, and providing assistance to clients and suppliers.
◘ Team management: Effectively overseeing and supporting a team of five sales associates, assigning tasks, providing guidance, and ensuring productivity and success.
◘ Purchase order management: Reviewing and updating purchase orders, ensuring accuracy, coordinating with suppliers, and resolving discrepancies.
◘ Meeting coordination: Organizing and scheduling meetings, preparing agendas, managing logistics, and documenting minutes for follow-up.
◘ Sales performance analysis: Tracking and analyzing sales data per sales associate, generating reports, and providing feedback for improvement.
◘ Inventory management: Monitoring inventory levels, coordinating with suppliers, conducting audits, and optimizing stock management.
◘ Supplier meeting scheduling: Coordinating and arranging meetings with current and new suppliers for business discussions and product partnerships.
◘ Data management for new store openings: Gathering and organizing data for a new store or mini-mart openings, updating records, coordinating with stakeholders, and ensuring proper filing and organization for easy retrieval.
These skills require organizational abilities, communication, attention to detail, analytical skills, and the ability to prioritize tasks while collaborating with multiple stakeholders to ensure effective sales and inventory management.
2014
-
2016
Phil Happy Travel and Tours
(Office Secretary)
◘ Organizational skills for managing travel itineraries and documents effectively.
◘ Strong communication for coordinating with clients, suppliers, and team members.
◘ Knowledge of travel booking systems for efficient reservations.
◘ Proficiency in office software for document management.
◘ Attention to detail for accurate data entry and record-keeping.
◘ Research skills for gathering information on destinations and accommodations.
◘ Familiarity with travel regulations and requirements.
◘ Customer service orientation for assisting clients with bookings.
◘ Budgeting and financial management skills for handling transactions.
◘ Problem-solving abilities for resolving travel-related issues.
◘ Multitasking and time management to handle multiple requests.
◘ Interpersonal skills for building relationships with stakeholders.
◘ Flexibility and adaptability for handling unexpected changes.
◘ Language proficiency for effective international communication.
◘ Professionalism and confidentiality in handling sensitive information.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.