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Bachelor of Science in Nursing
Polytechnic College of Davao del Sur
More Info About Me
I am a dedicated and reliable Virtual Assistant with strong organizational and communication skills. I can assist with administrative tasks, data entry, email management, scheduling, customer support, and other virtual tasks. I am eager to learn, easy to work with, and committed to providing high-quality service.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2024
Centro CDX
(Back office representative)
Receive and review medical records sent by the provider.
2019
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2021
Amazon Operation Services
(Customer Service Associate)
Assists customers with the status of their package.
- Assists customers placing an order.
- Getting in touch with the courier to know the status of the package.
- Assists customers in resetting their password.
2018
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2019
Conduent Philippines
(Customer Service Representative)
Account handled: Blue Cross Blue Shield - All-State
- Account handled 2: Cobra
- Responsibilities: Assist providers in checking their member's benefits and eligibility.
- Assist providers in checking the status of their claim/s.
2022
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2022
Teletech
(Customer Service Representative)
Answer queries from members thru phone, email, and chat.
email/ phone and chat support
2017
-
2018
EXL Service Philippines Inc.
(Customer Service Representative)
Customer Service Representative
- 6th Floor 1-ecom bldg., Harbor Drive, Mall of Asia - Complex Pasay City
- Account handled: Wolter's Kluwer
- Responsibilities:
- Assists Nursing professors and Nursing students in generating the code for their e-books.
2016
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2016
Convergys Corporation
(Customer Service Representative)
Responsibilities: Assisting customers with their monthly bills.
- Helps customers with the basic troubleshooting when they are not able to access their TVs.
2015
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2016
IQor Philippines Inc.
(Customer Service Representative)
Cold Caller / outbound agent
2021
-
2022
Legato Health Technologies
(Customer Service Representative)
- Account handled: Blue Cross Blue Shield – Northeast
- Responsibilities:
- Assist providers in checking their member's benefits and eligibility.
- Assist providers in checking the status of their claim/s.
2021
-
2021
Hinduja Global Services
(Customer Service Representative - Work from home)
Account handled: Cigna - American multinational managed healthcare and insurance company
- Responsibilities:
- Assist members with their benefits and eligibility Assist members check the status of their claim/s.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.