2016
Bachelor of Arts in Communication and Media Studies
San Beda College Alabang
More Info About Me
I am a detail-oriented and reliable Virtual Assistant with experience in administrative support, freight coordination, data entry, and executive assistance. I specialize in email and calendar management, data organization, document preparation, CRM management, shipment tracking, invoice processing, and report creation. I have strong time management skills, high attention to detail, and the ability to work independently in fast-paced environments.
With a background in administrative and operations support, I help businesses streamline daily tasks, maintain accurate records, and improve workflow efficiency. I am proficient in Google Workspace, Microsoft Office, data management tools, and online communication platforms. I am highly organized, tech-savvy, and committed to delivering accurate, confidential, and timely support to clients.
I am dedicated to providing professional virtual assistance that allows business owners and teams to focus on growth, operations, and strategic goals.
My Skills and Competencies
Freight Assistance
Canva
Trello
Monday
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
April 2014
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May 2016
Animo Marketing, Inc.
(Lead Generation / Event Coordinator)
Provided administrative and documentation support, assisted with data tracking and coordination tasks, supported production logistics and reporting, on the job training or internship for lead generation.
July 2017
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June 2020
MDPE Trading
(Events Head)
A manager of events is in charge of an event's entire coordination, planning, design, production, promotion, and financial success. They assign many of the jobs to others and then supervise and assist them. Since this is a creative job, there may be moments when you get to try out new concepts and themes.
July 2017
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June 2020
El Exito Travel and Tours
(Travel and Tours Head)
Organizing travel arrangements, scheduling transportation, lodging, and travel-related activities. All travel-related paperwork, such as payments, itineraries, visas, medical records, and legal documents, are managed and processed. Assisting with any difficulties that might arise regarding travel.
November 2021
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May 2022
Sykes
(Customer Service Associate)
Handled high-volume inbound customer calls, providing accurate information, issue resolution, and professional support in a fast-paced environment
Used Salesforce CRM to manage customer records, track interactions, document cases, and ensure timely follow-ups
Communicated and collaborated with internal teams using Slack to resolve customer concerns efficiently
Assisted with billing inquiries, payment tracking, and basic financial support using QuickBooks Online
Maintained detailed and accurate documentation while handling confidential customer information
Delivered high-quality customer service by following company procedures, service-level standards, and compliance requirements
Demonstrated strong problem-solving, multitasking, and communication skills to improve customer satisfaction
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Freight Assistance
Reliable freight assistance for bookings, tracking, and documents—so your cargo moves smoothly on time.
Executive Assistant
Organized, tech-savvy assistant managing schedules, emails, and projects for busy executives remotely.