2017
Bachelor od Secondary Education
Tanon College
More Info About Me
Highly motivated and results-driven Sales Associate and Medical Virtual Assistant with extensive experience in customer service, healthcare support, remote operations, and high-volume sales environments. Recognized for a professional, outgoing approach and a proven track record of increasing sales, enhancing client and patient experiences, and strengthening brand visibility within target markets.
Skilled in cold calling, appointment setting, dispatch coordination, lead generation, patient scheduling, medical administrative support, CRM management, and customer acquisition strategies. Possesses a strong attention to detail and a commitment to delivering exceptional customer service, patient care coordination, and administrative support.
Adept at managing remote office operations, handling medical and sales-related workflows, maintaining accurate records, and navigating fast-paced environments with professionalism and efficiency. Resourceful, deadline-driven, and quick to learn, with the ability to conduct research, process information accurately, and contribute to strategic decision-making across sales, healthcare, and operational functions.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Dispatch Coordination
Appointment Setting
Customer Service Representative
Customer Support
Certificates
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My Experience and Education
2023
-
2026
KMR GARAGE DOOR
(Appointment setter and dispatch coordinator)
Successfully managed communications, scheduling, and task coordination across four company branches, ensuring seamless operations and consistent performance.
Contacted potential clients through phone calls, emails, and chat platforms.
Scheduled and confirmed customer appointments.
Provided detailed information about company products and services.
Maintained accurate records of customer interactions, contact details, and follow-up activities.
Rescheduled appointments as needed while ensuring customer satisfaction.
Conducted follow-ups with prospects to confirm appointments and improve conversion rates.
Coordinated effectively between clients, sales representatives, and field technicians.
Created and managed invoices and service documentation.
Assisted customers with garage door installation inquiries and service processes.
Collected outstanding customer payments and managed balance follow-ups.
Followed up on estimates and proposals to support sales conversions and close deals.
Monitored job progress and provided customers with timely updates regarding service schedules and technician arrivals.
2020
-
2022
JPMORGAN CHASE
(CLAIMS SPECIALIST)
- Handling debit card
- Filing claims for those unauthorized transactions
- Closing and opening debit card
- Freezing accounts
- Resolved customer concerns in timely manner to maintain quality customer service.
- Document all call informations according to standard operating procedures.
2022
-
2023
CONTINUUM GLOBAL SOLUTIONS
(CUSTOMER CONSULTANT)
- Outbound/Inbound under Amazon & Verizon
- Follow up customer calls when necessary
- Documenting all call informations according to standard operating procedures.
- Enter new customer information into the system
- Process orders and forms
- Provide customers with product and service information
- Complete call logs
- Research required information using available resources
2022
-
2024
HVAC / AIR DUCT CLEANING COMPANY
(APPOINTMENT SETTER AND DISPATCH COORDINATOR)
Contacting potential clients via phone calls, emails and chats.
Scheduling appointments.
Providing information about the company’s products or services.
Maintaining records of client interactions, including contact details and follow-ups.
Rescheduling appointments when necessary.
Following up with potential clients to confirm bookings.
Ensuring smooth coordination between clients and the sales team.
2024
-
2030
UNITED FRESH AIR
(APPOINTMENT SETTER AND DISPATCH COORDINATOR)
Contacting potential clients via phone calls, emails and chats.
Scheduling appointments.
Providing information about the company’s products or services.
Maintaining records of client interactions, including contact details and follow-ups.
Rescheduling appointments when necessary.
Following up with potential clients to confirm bookings.
Ensuring smooth coordination between clients and the sales team.
Coordinating with technicians.
Handling WhatsApp business account and Facebook pages
2021
-
2025
EXPRESS GARAGE DOOR
(APPOINTMENT SETTER, DISPATCH COORDINATOR and GENERAL VA)
Email and calendar management – organizing inboxes, scheduling meetings, and sending reminders.
Data entry and file organization – updating spreadsheets, managing databases, and keeping digital files in order.
Customer support ad follow ups – responding to inquiries via email, chat, or social media and follow up with customers after service on pending qoutes.
Online research – gathering information for reports, leads, or content.
Services appointment booking – arranging schedules, doing some follow ups and booking appointments.
Manage GBP, responding to reviews, upload/update photos, and post/promotions.
Estimate and invoices - Prepare and send estimates and invoices as needed.
Supplier coordination - Communicate with door suppliers
Special projects - assist with any upcoming or special company projects
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Appointment Setting and Dispatch Coordination
Managed scheduling, dispatching, customer communications, CRM updates, invoicing, and more.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.