I am an organized, reliable, and proactive professional with experience in administrative support, operations coordination, customer service, and remote team support across international work environments.
My background includes managing executive calendars and inboxes, CRM and data entry, document and file management, web and LinkedIn research, lead generation, email marketing, reporting, and SOP development. I also use AI tools to support research, document summarization, and business communication.
Before moving into remote operations, I gained valuable international hospitality and coordination experience in the Maldives, Oman, and UAE, where I developed strong skills in communication, teamwork, scheduling, vendor coordination, reporting, and handling fast-paced operational requirements.
I am comfortable working independently, managing multiple priorities, meeting deadlines, and supporting teams across different time zones. I take pride in being detail-oriented, adaptable, and committed to delivering accurate and dependable work.
ACLC
Asia Pacific Caregiver and Health Care Training Center
Managed executive calendars, inbox triage, and daily backoffice operations to streamline administrative workflows.
Leveraged AI tools to accelerate market research, summarize documents, and draft correspondence.
Maintained client database accuracy, data entry, and cloud file management across shared platforms.
Coordinated executive meetings, produced structured meeting minutes, and tracked action items.
Handled inbound customer communications and call routing with professional business etiquette.
Compiled weekly progress reports tracking lead generation metrics, campaign milestones, and KPIs.
Executed targeted B2B lead generation and web research via LinkedIn to build prospect pipelines.
Managed outbound email marketing campaigns and tracked client follow-up sequences.
Created visual collateral and scheduled social media posts to maintain multi-platform brand engagement.
Operations & Maintenance - Monitoring the Preventive
Maintenance Program (PMP) and engineering workflows to
ensure rapid resolution of guest room and public area work orders.
Vendor and Technical Oversight - Coordinate third-party contractors and specialized service providers for ongoing facility maintenance, equipment repairs, and technical projects.
Utilities and Performance Reporting - Generate corporate month-end reports tracking utility consumption, energy efficiency metrics, and departmental operational KPIs.
Safety and Regulatory Compliance - Maintain mandatory inspection logs, servicing schedules, and statutory water quality testing to uphold health and safety standards.
Procurement and Operations Support - Manage spare parts inventory using Micros-Fidelio, oversee departmental administration, and support the Director of Engineering on high-priority initiatives.
Coordinated cross-departmental maintenance requests, ensuring prompt resolution and daily checklist compliance. Monitored daily utility consumption to enforce resort energy-saving initiatives.
Liaised with external contractors on repairs and procured required spare parts and materials.
Handled staff scheduling, attendance tracking, and departmental HR administration.
Resolved guest concerns involving maintenance, housekeeping, room issues, and service requests by coordinating with relevant departments, following up on urgent cases, and ensuring timely resolutions that minimized disruptions and improved guest satisfaction.
Welcomed First and Business Class passengers, handling lounge check-ins, transit queries, and personalized concierge requests.
Supported senior guest relations staff with VIP arrivals, transit hotel bookings, and airline ground coordination.
Liaised with F&B, housekeeping, and terminal teams to uphold five-star lounge presentation standards.
Managed daily administrative operations and coordinated office activities to ensure smooth workflow.
Collected and consolidated daily morning reports from Accounts Representatives for management review.
Prepared and coordinated outlet visit schedules and routes across different locations.
Maintained accurate employee attendance records and prepared attendance data for payroll processing.
Maintained organized customer files, records, and documentation for easy access and follow-up.
Received and processed purchase orders, coordinating documentation and approvals as required.
Maintained inventory records and monitored stock levels to support timely replenishment.
Handled general administrative tasks, correspondence, data entry, filing, and coordination with different teams.
Supported management with accurate records, reports, and day-to-day administrative requirements.
Delivering personalized guest service, coordinating details, and creating seamless, high-quality luxury experiences.
Monitor operational KPIs, track team performance, prepare accurate reports, and identify areas for improvement.
Drive engagement through targeted email campaigns, organized contact lists and performance tracking to improve response.
Providing friendly and reliable support to customer's concern, quick problem-solving and ensuring a positive experience.
Managing data and conduct web research to deliver reliable information and support efficient business decisions.
Providing reliable remote support through organized task management, communication, scheduling, and coordination.