2012
Bachelor of Science in Information Technology
Mindanao State University
More Info About Me
I am a strategic content creator and growth specialist with a proven track record of building impactful presences across Facebook, X, TikTok, and Instagram. My approach combines creative storytelling with data-driven decision-making to turn followers into active communities.
With experience managing diverse digital landscapes, I specialize in developing cohesive content calendars that ensure brand consistency while maximizing reach. By leveraging platform-specific analytics, I refine strategies in real-time to boost engagement and deliver sustainable follower growth.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2014
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2015
Iligan Light & Power, Inc.
(Customer Service Assistant and Social Media Manager)
As an SMM I plan, create, and schedule monthly content calendars that align with brand goals and current trends, design visually appealing graphics and edit short-form video content (Reels/TikToks) tailored to platform-specific algorithms, monitor social media analytics to track engagement rates and follower growth, adjusting strategies based on performance data, and act as the first responder to public feedback or service issues, ensuring the brand’s reputation is protected through professional communication.
As a Customer Service Assistant, I manage and resolve customer inquiries via phone, email, and social media messaging with a high degree of professionalism. I patiently address complaints or technical issues, providing clear solutions and following up to ensure full satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.