2016
Bachelors of Science in Hotel and Restaurant Management
Pamantasan ng Lungsod ng Marikina
More Info About Me
Hi Im Gold! I am married and blessed with 2 kids. I consider myself someone who is willing to face challenges, explore new opportunities and continuously improve. I have a big dreams for myself and my family.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2026
Sagility Philippines
(Customer Service Representative)
Handle inbound calls with healthcare providers to address claims inquiries, obtain required information and resolve concerns.
Reviewed and explained claimed status, benefits and eligibility, copayments and coverage limitations, clearly and professionally.
Identified claim issues, missing documentation and eligibility discrepancies, coordinating with internal teams to ensure timely resolution
Accurate documented all customer interactions, case updates and resolution in the system while maintaining compliance with HIPPA and company policies.
Consistently delivered high quality customer service while meeting productivity, accuracy and customer satisfaction targets.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.