Hotel and Restaurant Management
Holy Angel University
Hello! My name is Marinellie Yabut you can call me Nellie. I am 43 years old, a dedicated housewife, a loving wife, and a proud mother of two kids. Being a wife and mom has taught me valuable skills such as time management, patience, organization, multitasking, communication skills and responsibility. I am a hardworking and motivated person who is passionate and supporting businesses through online work such as virtual assistance.
I graduated with a Bachelor of Science in Business Administration major in Hotel and Restaurant Management. I have diverse work experience starting as a Call Center Agent – Technical Support Representative, where I assisted customers in resolving technical concerns, troubleshooting issues, and providing clear step-by-step solutions while maintaining excellent customer service. I also worked as a Customer Service Representative at Globe Telecom Incorporated, where I handled customer inquiries through email, resolved concerns, provided accurate information about services, and ensured customer satisfaction through timely and professional responses. In addition, I worked in Singapore as a Food Attendant and Bartender at Tomo Izakaya Ltd, where my responsibilities included serving food and beverages, assisting customers, preparing drinks, maintaining cleanliness, and ensuring a positive dining experience for guests. Currently, I am an online seller on Carousell, Shopee, and Facebook Marketplace, where I manage product listings, respond to customer inquiries, confirm orders, and promote products. I am also a TikTok and Shopee Affiliate, creating engaging content to promote products and generate sales. To continue improving my skills, I attended a 6-hour live webinar on Funnel Design and Website Landing Page Design last year. Recently, on February 21, 2026, I also completed an 8-hour General Virtual Assistance Training live webinar conducted by Coach Dhamielyn, where I learned more about the fundamentals of virtual assistance. The program also introduces basic knowledge about freelancing, client communication, and building a professional online presence. This training helps individuals develop the essential skills and confidence needed to start a career as a Virtual Assistant and provide reliable support to clients. I have diverse set of skills that include customer service, social media management, data entry, E-commerce manager and online selling, which allow me to deliver efficient and reliable result. I enjoy using my skills in customer support to help businesses grow and provide excellent service. With expertise in customer service, technical support, social media management, and online selling. I bring valuable skills to every project I take on. Time Management – Efficient in prioritizing tasks and meeting deadlines consistently. Attention to Detail – Highly detail-oriented in every task, ensuring accuracy and quality results. Multitasking & Adaptability – Comfortable handling multiple tasks simultaneously and quickly adapting to new challenges. Problem Solving – Skilled in identifying issues and finding effective solutions independently.
Ready to take your business to the next level? Hire me as your Virtual Assistant! Let's work together to make your business run smoother and more efficiently---Message me today!
Holy Angel University
• Consistently generated 50+ qualified leads per week through targeted outbound
calls.
• Scheduled 10–20 client appointments weekly, maintaining a high conversion rate for
the sales team.
• Diligently followed up with prospects, increasing response rates, and reducing
missed opportunities.
• Maintained daily updates of spreadsheet records to ensure 100% accurate customer
data and pipeline tracking.
• Led daily branch operations, supervising staff schedules, sales targets, and customer
service standards.
• Increased monthly sales revenue by improving upselling strategies and team
performance.
• Managed inventory levels, reducing stock discrepancies and preventing product
shortages.
• Trained and motivated team members, improving productivity and employee
retention.
• Managed online store operations across multiple platforms, ensuring accurate
product listings and pricing.
• Optimized products titles, descriptions, and keywords, increasing store traffic and
conversions.
• Monitored order fulfillment and customer inquiries, achieving fast response times,
and high satisfaction rates.
• Launched promotional campaigns that boosted monthly sales and repeat
purchases.
• Resolved 20-30 customer technical issues daily through phone support maintaining
high customer satisfaction ratings.
• Diagnosed and troubleshoot hardware, software network, connectivity problems,
and improving first- contact resolution rates.
• Guided customers step-by-step through system setup, password resets, installation,
and device configurations.
• Monitored support tickets and followed up promptly, ensuring timely issues of closure
and service continuity.
• Maintain accurate records of troubleshooting steps, solutions provided, and
customer interactions in Siebel systems.
• Educate customers on product features and preventive maintenance, reducing
repeat technical concerns.
• Consistently meet quality control calls for response time, average handle time,
quality assurance, and customer satisfaction.
• Assisted 20-30+ customers daily with billing inquiries, payment concerns, and
account-related requests through phone support.
• Reviewed customers' accounts and processed billing adjustments, credits, and
discounts accurately, reducing escalations and complaints.
• Explained charges of fees, and billing statements clearly, improving customer
understanding and satisfaction.
• Recommended suitable phone plans, upgrades, and promotional offers based on
customer usage needs, increasing retention and upsell opportunities.
• Maintain detailed account notes and service records to ensure seamless follow-up
and compliance standards.
Created engaging content (reviews, demos, unboxing).
Increased conversions through creative and consistent posting.
Built trust with audience through honest recommendations.
Encourage viewers to click the link and buy the products.
Analyzed performance to improve strategies
Reading and improving analytics.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.