2012
Certificate in Theater Arts Major in Performance
University of the Philippines Diliman
Your next VA is HERE!
Flawless customer experiences start with flawless backend data. I'm Mariz Sharmaine David, a Data Entry and E-Commerce Support Professional based in the Philippines, and I specialize in keeping Fortune 500 operations running seamlessly.
With hands-on experience managing complex inventory data, order processing, and real-time CRM updates, I thrive in fast-paced, SLA-driven environments. I don't just input data; I protect the integrity of the customer journey with speed and precision.
My secret to staying perfectly calm under pressure? Managing a busy household with five kids including triplets boys. Chaos doesn't overwhelm me—it sharpens my ability to adapt quickly, multitask effortlessly, and deliver top-tier service without ever missing a beat on my handle time.
My Skills and Competencies
Data Validation & Cleansing
Customer Service
CRM Tools
Data Entry
SLA (Service Level Agreement) Compliance
Cross-Platform Adaptability
Certificates
×
![]()
My Experience and Education
2012
-
2013
IBM
(Data Entry Professional (Customer Service Representative))
Detail-oriented Data Entry and E-Commerce Support Professional with experience managing high-volume operations for Amazon.com via IBM. Proven ability to maintain 99%+ data accuracy while navigating complex CRM systems, updating order databases, and resolving customer inquiries in a fast-paced, SLA-driven environment.
Key Responsibilities & Achievements:
Data Management & Order Processing
- Accurately inputted, updated, and managed large volumes of customer, product, and order data within Amazon’s proprietary databases and CRM systems.
- Processed returns, refunds, and replacements by executing strict data entry protocols in alignment with Amazon’s Standard Operating Procedures (SOPs).
- Verified e-commerce transaction details, correcting discrepancies in billing, shipping, and inventory data to ensure seamless order fulfillment.
Documentation & Real-Time Logging
- Logged detailed, precise case notes and interaction summaries in real-time while navigating multi-channel communications (phone, email, and chat).
- Maintained detailed customer records, ensuring all account adjustments, payment updates, and address changes were recorded with accuracy.
2025
-
2025
Concentrix
(Data Encoder (Customer Service Representative))
Detail-oriented Data Entry and E-Commerce Specialist with experience supporting global retail brands (Vans, Timberland, The North Face) via Concentrix. Adept at navigating multi-brand CRM systems, processing complex apparel and footwear orders, and managing warranty or return data with high precision. Proven track record of maintaining accurate customer databases and supporting seamless e-commerce operations in a fast-paced retail environment.
Key Responsibilities & Achievements:
Multi-Brand Data Management & Order Processing
- Accurately processed and updated e-commerce orders, exchanges, and returns for diverse product lines across Vans, Timberland, and The North Face using centralized Order Management Systems (OMS).
- Inputted and verified complex SKU and inventory data, ensuring correct sizing, colorways, and product specifications were recorded for customer shipments and exchanges.
- Seamlessly toggled between different brand databases and CRM platforms, adhering to brand-specific Standard Operating Procedures (SOPs) without compromising data accuracy.
Returns, Warranties, & Case Documentation
- Logged detailed customer interaction notes and updated digital profiles in real-time, maintaining accuracy for account documentation.
- Processed extensive warranty claims (particularly for technical gear like The North Face and Timberland), accurately inputting defect descriptions, photo evidence codes, and replacement approval data.
- Generated and verified return merchandise authorization (RMA) numbers and shipping labels, ensuring all return logistics data matched warehouse inventory systems.
2026
-
2026
Ninja Customer Care (Remote Job)
(Customer Service Representative)
Detail-oriented Data Entry and E-Commerce Support Professional with experience managing back-office operations for multiple general health supplement brands via Ninja Customer Care. Adept at navigating multi-brand e-commerce platforms, processing high-volume orders, and managing complex subscription data. Proven track record of maintaining strict data accuracy for product lot numbers, shipping details, and customer records in a fast-paced, health-focused retail environment.
Key Responsibilities & Achievements:
Multi-Brand Data Management & Order Processing
- Accurately processed and updated e-commerce orders, recurring subscriptions, and cancellations for diverse health supplement brands using centralized digital platforms.
- Inputted and verified critical inventory data, ensuring correct SKUs, lot numbers, and expiration dates were accurately recorded for product tracking and consumer safety.
Subscription Management & Case Documentation
- Managed and updated recurring billing cycles, modifying customer subscription preferences, payment details, and shipping schedules with high precision.
- Logged detailed customer interaction notes and updated digital profiles in real-time across multiple communication channels (voicemails and phone).
My Services
Transcription
Converting audio or video recordings into written digital formats.
Image and Scanning Entry
Capturing data from physical documents, scanned images, or handwritten forms.
Data Conversion
Transforming information from one format into another to ensure it remains interoperable across different platforms.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.