2012
BS Marine Transportation
Jose C Feliciano College Foundation
Content Writer | SEO Specialist | Virtual Assistant | Inside Sales Representative | Operations Leader
Content Writer/Virtual assistant/Inside sales representative and former Call Centre Manager with 9 years of industry experience and proven stellar performance set by the client/company. Has well-defined expertise and knowledge in handling Customer Service, Sales, and Collection platforms for various North American-based Telecommunications Programs/Projects. Experienced in Work Force work specializing in Real Time Management, Scheduling, and Reporting with Excellent hands-on experience in improving Service Levels, Outbound performance, and driving agent performance for day-to-day operations.
My Skills and Competencies
Operations Leadership
Content Writer
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2023
Software Information Resource Corp
(Virtual Assistant/Inside Sales Representative)
● Researching potential opportunities through bid boards
● Create quotations based on Federal requirements
● Gathering necessary data through potential customers & vendors via phone call and email.
● Compose and draft quotations and reports for the VP. Ensure submitted quotation is prepared efficiently, timely, and edited for correct grammar, punctuation, and clear content.
● Closing Sales and ensures complete federal documents.
● Review accuracy and coding invoices, expense reports, and verify federal requisitions are met.
● Resolve problems and make administrative decisions when necessary.
● Performing cost-benefit and needs analysis of existing and potential customers to meet their needs
2023
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2023
Freelance
(Content Writer)
Writes informative and engaging articles to help brands showcase their products. They write on a range of subjects and are responsible for creating the best possible written or visual content, from blog posts to press releases.
2014
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2020
iQor Philippines
(Supervisor Operations)
Senior Apprenticeship Responsibilities:
● Overseeing Outbound Dialing and Inbound Queue Management on day-to-day operation
● Direct Report of 9 supervisors on real time management, driving performance results, program updates and agent engagement.
● Ensure alignment of staffing and forecasts
● Responsible for Quarterly Agent Evaluation Data and Annual Evaluation Data for Supervisors
● Reporting to our client for our Weekly Performance call
● Responsible with Data Reporting for Monthly Bonus (Agents and Supervisors) & Account KPI’s.
● Publishes LOB Dashboard – Daily and Weekly – Financials Overview; Outbound and Inbound Results; Attendance; Schedule Adherence and Productivity
2013
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2013
iQor Philippines
(Collection Specialist / Subject Matter Expert)
● Collections – assist customers regarding billing/ account inquiries.
● Collections – collect on delinquent account
● Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
● Taking customer escalations
● Realtime coaching
My Services
Content Writer
Writes informative and engaging articles to help brands showcase their products.
Operations Leader
Tasked with ensuring that the organization's operations are both efficient and effective
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics. Keying Data at 100% accuracy.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.