Bachelor of Science in Information Technology
Isabela State University
Cauayan City, Philippines
I’m a Multimedia Editor specializing in video editing, digital content creation, and AI-powered creative production. I create engaging content for daily social media, marketing campaigns, websites, and digital platforms—from UGC-driven videos and thumbnails to promotional banners and social media ad creatives.
I also combine traditional creative skills with emerging AI technologies to streamline and scale content production. I create AI personality videos using Higgsfield and develop AI-powered, programmatic videos using Remotion and FFmpeg, leveraging AI coding agents such as Antigravity and OpenCode to build efficient creative workflows.
I’m passionate about using creativity, technology, and AI to produce high-quality content that not only looks great but is designed to capture attention and deliver results.
Isabela State University
Cauayan City, Philippines
* Design website banners, promotional banners, and social media ad creatives.
* Produce AI-powered personality and UGC-style videos using Higgsfield.
* Create AI-powered programmatic videos using Remotion and FFmpeg.
* Leverage AI coding agents, including Antigravity and OpenCode, to develop and automate video production workflows.
* Edit daily video content using UGC and performance-focused editing techniques.
* Create thumbnails and visual assets for digital content.
* Develop engaging multimedia content for social media, websites, and digital marketing campaigns.
• Navigated through multiple systems and customers whilst maintaining customer engagement through messaging
• Addressed concerns from new and existing customers
• Maintained accurate records of customer interactions and transactions
• Worked towards achievable Customer Service, Saves and Sales targets and KPIs
• Provided class-leading customer experiences
Achievement/s:
• Consistently exceeded monthly customer service goals, resulting in positive recognition from management and getting a monthly incentive.
• Managed and processed open cases and orders, ensuring timely closure
• Provided hourly interval reports to supervisors and clients
• Generated daily reports on agents' attendance for performance tracking
• Created accounts and reset system webtools passwords for agents
• Investigated and addressed the root causes of executive escalations and complaints
• Offered on-the-floor assistance to agents, promoting a collaborative work environment
Achievements:
• Promoted to Technical Support II for exemplary performance
• Promoted to Program Administrator for leadership and organizational skills
• Improved case and order management leads to faster resolution times
• Provided accurate and timely reporting, enhancing program transparency
• Successfully handled executive escalations, strengthening client relationships
• Uploaded non-life insurance policies and official receipts upon receiving emails from the company's bank broker partner
• Acknowledged bank brokers' emails with prompt and informative responses
• Assisted system users with inquiries and provided necessary support
• Conducted a monthly reconciliation of company records for accuracy
• Contributed to the generation of the company's monthly statement of accounts
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Social media ad creatives, promotional banners, website banners, and digital marketing visuals.
UGC editing, short-form videos, daily content, thumbnails, and engaging social media content.