2021
BS Accountancy
Philippine School of Business Administration (PSBA-Manila)
More Info About Me
I am a dedicated and results-driven professional with a strong background in customer service, audit support, and operations. With experience handling complex customer concerns, technical support, and cross-functional collaboration, I bring a well-rounded skill set that combines analytical thinking with excellent communication.
I have worked in fast-paced environments such as Google Fi, Amazon, and EY GDS, where I developed the ability to resolve issues efficiently, manage customer expectations, and support internal teams with data-driven insights. My experience as a Tier 2 Customer Service Associate has strengthened my problem-solving skills and ability to handle high-level concerns with professionalism and empathy.
I am highly detail-oriented, adaptable, and committed to continuous learning. I thrive in roles that require critical thinking, teamwork, and delivering high-quality service. I am now seeking opportunities where I can contribute my skills while growing both personally and professionally.
My Skills and Competencies
Bookkeeping
QuickBooks
Data Entry
Customer Service Associate
Certificates
×
![]()
My Experience and Education
2025
-
2026
Royal Caribbean Group
(Cruise Representative - Trade Sales and Support)
Handled inbound calls from travel partners and guests, providing friendly and professional customer service. Assisted with bookings, pricing, and promotions, including upselling and cross-selling opportunities. Managed existing reservations by processing changes, payments, and special requests while ensuring customer satisfaction.
2023
-
2025
Accenture, Inc.
(Customer Service Associate)
Provides advanced support to resolve complex customer issues with technology products and services.
June
-
November, 2022
Amazon In-house, Pasay
(Customer Service Associate)
Ensures hassle-free and timely freight pick-up and delivery
Feb
-
May 2021
EY GDS Philippines
(Audit Staff)
Execute & document specific review procedures as defined by the engagement teams.
My Services
Customer Service Associate
Handling customer interactions via phone, email, or chat.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping
Responsibilities include accounts payable/receivable, payroll processing, and ensuring compliance with regulations.