2021
Bachelor of Secondary Education - English
Northeastern Cebu Colleges, Inc.
More Info About Me
An experienced customer service representative supporting inbound and outbound calls for a total of 4 years and 8 months: 11 months for healthcare company (September 2021 – August 2022), 3 months for an accounting software company (August 2022 – December 2022), and as email support for 3 years and 6 months (December 2022 – present) for the same accounting software company.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2026
Concentrix CVG Philippines, Inc.
(Customer Service Representative)
The Customer Service Representative provides inbound and outbound support to subscribers of accounting software and website products, resolving technical inquiries, billing concerns, and account management issues with accuracy and professionalism. As the time passed, the role evolved, the role transitions into the Retentions and Cancellations, where the focus shifts to engaging at-risk subscribers, addressing dissatisfaction, and presenting tailored solutions to retain customers and reduce churn.
2021
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2022
ResultsCX
(Customer Service Representative)
The Customer Service Representative handles inbound and outbound calls for Medicare Part D plan members, addressing pharmacy benefit inquiries including drug coverage, copays, formulary tiers, coverage gap, and LIS/Extra Help eligibility. The CSR also supports prior authorizations, appeals, grievances, and pharmacy network questions in compliance with CMS regulations and HIPAA guidelines.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.