BA (Hons) Business Management
Bath Spa University
I help busy executives and growing businesses stay organized by taking over the heavy lifting of their day-to-day operations, administrative tasks, and project tracking. With a background supporting teams in fast-paced industries ( Symrise AG & Cockett Marine Group ), I'm able to adapt to any environment and deliver KPIs.
Bath Spa University
- Direct support for comprehensive claims and disputes resolution, ensuring timely and
compliant settlement.
- Serve as the primary cross-departmental interface between the Technical Team and
Post-Fixture, Payments, and Credit teams to guarantee frictionless bunker deliveries.
- Execute rigorous documentation and validation procedures for fast-tracked new vendor
onboarding and strict quantity claims management.
- Conduct comprehensive vendor vetting by meticulously reviewing and evaluating suppliers'
terms and conditions to align risks with Cockett’s standard sales terms and conditions.
- Manage, structure, and maintain critical operational files; ensure documents are continuously
updated and promptly retrieved for internal or external stakeholder audits.
- Maintain and audit an up-to-date, high-accuracy technical reporting system to safeguard
corporate operational data. Liaise proactively with internal and external international
stakeholders to communicate, troubleshoot, and mitigate technical issues swiftly.
- Track and document structured records of strategic vendors, ensuring absolute visibility on
commercial terms and compliance requirements.
- Manage general administrative processing, including high-volume third-party invoice
reconciliation and compliance checks.
- Provided high-efficiency administrative and operational support to the Business Unit (BU) and
Sales teams in strict compliance with corporate governance and policies.
- Cultivated pro-active client relationships and executed high-touch customer service strategies
to optimize global account satisfaction.
- Coordinated, compiled, and expedited critical client documentation—including price quotes,
sample fulfillment records, regulatory certificates, and technical datasheets—maintaining
on-demand availability.
- Inputted, proactively monitored, and advanced critical workflows inside the corporate PACE
Project Management System to keep project timelines on track.
- Managed precise sales data entry, order placement, and proactive fulfillment tracking using
SAP and EIS order management platforms
Handled and assisted corporate executives.
Order processing, Client Support, Documentation , Invoices
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.