2018
TECHVOC
Saint Columban College
More Info About Me
I am a motivated and detail-oriented professional with a strong interest in continuous learning and problem-solving. I value clear communication, teamwork, and efficiency, and I strive to deliver high-quality results in every task I handle.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
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2020
The Results Cx
(Customer Service Representative/Technical Support)
Assist customers with account inquiries, service-related issues, and billing concerns.
2020
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2022
51 Talk
(ESL Teacher)
Help and teach non-native speakers, such as Chinese, Japanese, and Korean students, to learn and develop their English knowledge and communication skills.
2022
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2023
Salary.com
(Business Development Representative)
Responsible for generating new business opportunities by identifying, engaging, and qualifying potential customers. This role focused on outbound prospecting.
2023
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2024
TSD GLOBAL
(SALES/ Customer Service Representattive)
Front-line customer support and sales professional who assists customers with questions, problems, and needs related to AT&T products and services, while also helping drive sales and customer retention.
2024
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2026
TELUS DIGITAL
(Customer Loyalty Specialist)
Architect of the customer’s journey. We are focused on retaining at-risk customers by identifying pain points within the customer journey. The goal is to transform every interaction into a long-term partnership.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.