2017
Bachelor of Science Major in Business Accountancy
City of Malabon University
Virtual Assistant with Expertise in Customer Service and Social Media Investigation
Hi! My name is Mary Anne. I am a dedicated Virtual Assistant who is hardworking and highly motivated. I am seeking a new opportunity to work with an established company.
I am a former BPO professional with nearly five years of experience in a healthcare account, serving as both a Customer Service Representative and a Team Facilitator. I also have over three years of experience as a Data Analyst and was later promoted to Quality Control Manager, where I oversaw data collection for insurance and human resources companies. I am skilled in quality monitoring, process improvement, and team coordination, and I am known for my strong analytical abilities, attention to detail, and commitment to delivering accurate, high-quality results in fast-paced environments.
I am currently seeking a company that will allow me to showcase my expertise while fostering mutual growth for both the organization and my professional career. If you are interested in what I have to offer, please feel free to reach out—I would love to connect with you. Thank you!
My Skills and Competencies
Abilities that can help me succeed in my job.
Social Media Investigation
Healthcare Knowledge
Communication & Patient Support
Soft Skills & Professional Traits
Data Entry
Communication Skills
Administrative & Clinical Support
Detail Oriented
Certificates
My Experience and Education
July 2022
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September 2025
Argus Solutions Inc. (formely known as Amalgam8)
(Quality Control Manager (Former Data Analyst))
~ Oversee daily quality operations for data collection.
~ Ensuring accuracy, integrity, and consistency of collected data.
~ Develop, implement, and maintain QC frameworks, checklists, and audit processes to meet client-defined quality and compliance standards.
~ Monitor agent performance through audits, scorecards, and providing constructive feedback and targeted coaching to improve quality outcomes.
~ Collaborate closely with Operations, Training, and Product teams to communicate quality issues, process gaps, and improvement opportunities.
May 2017
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April 2022
Genpact Philippines
(Team Facilitator / Process Associate - Healthcare Insurance)
~ Assistant Lead, coach, and support a team of healthcare customer service representatives to ensure high-quality service delivery and compliance with client standards.
~ Handling escalated calls
~ Monitor daily team performance, including productivity, accuracy, call quality, and adherence, providing ongoing feedback and performance improvement plans when necessary.
~ Facilitate team huddles and knowledge-sharing sessions to reinforce process updates and strengthen product knowledge.
2016
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2017
La Filipina Uy Gongco Group of Companies
(Intern - Finance)
~ Basic financial reporting and documentation
~ Data entry and financial record maintenance
~ Invoice processing and verification
~ Spreadsheet management (Excel / Google Sheets)
~ Attention to detail and numerical accuracy
~ Confidential handling of financial data
~ Team collaboration and communication
2015
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2015
Golden Arches Development Corporation (McDonalds)
(Local Store Marketing)
~ Local marketing strategy and campaign execution
~ Community engagement
~ Event planning and on-ground promotional activities
~ Coordination with store managers and crew
~ Customer engagement and feedback collection
My Services
Healthcare Knowledge
Basic Medical terminology proficiency and understanding of HIPAA compliance and patient confidentiality. Familiarity wit
Administrative & Clinical Support
Patient scheduling and appointment coordination. Medical records management. Insurance verification and eligibility chec
Social Media Investigation
Social media data analysis and profile evaluation. Identification of policy violations, fraud, and suspicious activity.
Data Entry
Search the Internet for information on a wide variety of topics.