2002
BS Chemical Technology
Technological University of the Philippines (Taguig Campus)
More Info About Me
I am an expert with more than 10 years of combined expertise in administration and customer service, as well as 2 years of experience managing social media and appointment setting. I can manage tasks well and learn new things quickly. New technologies and approaches are simple for me to adopt. I'm eager to use my expertise to support your company's expansion and goals.
In my capacity as an appointment setter, I work with leads and the business development or sales team to arrange meetings or appointments that support their efforts to keep a consistent flow of qualifying leads and opportunities. Meet or surpass the organization's appointment scheduling goals and targets, which may include conversion rates or the quantity of scheduled appointments.
I have a successfully driven digital engagement and brand growth across diverse industries. My ability to create compelling content, coupled with my skill in handling customer interactions with empathy and professionalism, has consistently resulted in improved online presence and customer satisfaction. I continuously stay abreast of the latest social media trends .
I look forward to partnering wit you to craft tailored social media strategies and deliver top-tier customer service experiences. Reach out today to start our collaboration.
My Skills and Competencies
Curation
Analytical Skills
Social Media Management
Customer Service
Data Entry
Content Creator
Appointment Setting
Lead Genaration
Virtual Assistant
Certificates
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My Experience and Education
10/2014
-
Present
Synchrony Global Services Phils Inc
(Customer Service Representative)
- Addressing customer inquiries and resolving complaints in a timely manner
- Initiating and processing disputes for further investigation
- Managing and resolving billing-related concerns
- Recognized as a Top Quality Performer
- Recipient of a Global Award in 2022
10/2025
-
02/2026
Experience Life LLC
(Customer Service)
- Respond to customer inquiries and provide accurate product guidance
- Process and manage customer orders, including modification and returns
- Resolve customer complaints and escalate recurring issues
- Provide after-sales support and gather feedback for improvement
- Maintain CRM records and report on customer service performance
09/2024
-
06/2025
Students Adventures
(Cold Caller)
- Conducting outbound calls to prospective clients
- Addressing customer objections and responding to inquiries
- Keeping accurate and organized records of calls and results
- Following up with leads who have shown interest
10/2024
-
07/2025
Arete Staffing
(Cold Caller/Lead Gen)
- Conducting cold calls to prospective clients
- Keeping accurate and organized records of call activities and results
- Reaching out to interested prospects for follow-up conversations
09/2023
-
01/2024
RCFH (Reliable Consulting for Hire)
(Virtual Assistant)
- Client prospecting using Facebook, Instagram and LinkedIn
- Maintaining social media post and ads (Instagram and Facebook)
- Setting up appointment for prospect clients
04/2021
-
2022
HW Bare-land Flavor
(Social Media Manager)
- Developing and publishing engaging content across social media platforms, including Facebook and Instagram.
- Monitoring and analyzing social media performance metrics to assess campaign effectiveness and make data-driven improvements.
- Keeping current with social media trends, platform updates, and best practices to strengthen online presence.
- Planning and managing paid social media campaigns to boost engagement, expand reach, and drive conversions.
07/2012
-
10/2014
Startek Phils Ltd
(Customer Service)
- Activating mobile lines and facilitating number porting for both consumer and B2B clients
- Processing applications for local and international customers
- Supporting sales representatives with bulk transactions and large client orders
- Assessing customers’ credit eligibility and capacity
- Preparing documentation for engagement reviews and quality assurance processes
10/2016
-
07/2017
Scale Api
(Product Lister / Researcher)
- Analyzing competitor pricing to benchmark brand positioning
- Conducting keyword research and optimizing product listings for Amazon
- Researching product sources, origins, and distributors
02/2010
-
02/2012
Amdatex Phils Inc
(Customer Service)
- Managing mortgage and tax collection processes
- Preparing and organizing property and court charge documentation
- Conducting property location mapping and labeling
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Appointment Setter
Coordinate with leads and the sales or business development team to schedule appointments or meetings.
VIrtual Assistant
Results-driven professional with hands-on experience using CRM and business platforms including Salesforce, Go High Leve