2017
Bachelor of Science in Business Management
STI College
ABOUT ME
I am a highly organized and hardworking individual seeking a responsible position where I can gain practical experience and further develop my professional skills. I am eager to continuously learn new things and improve myself in a dynamic work environment.
I am open to challenges and constructive feedback, as I believe these are essential for personal and professional growth. I am capable of working effectively under pressure while maintaining accuracy and attention to detail.
I work well both in a team environment and independently. I take initiative in setting goals for myself and consistently strive to achieve them with dedication and commitment.
My Skills and Competencies
Customer Support
Customer Service Specialist
Social Media Management
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2021
-
2021
TELEPERFORMANCE INC.
(Customer Service Representative)
Supports customers by providing helpful information, answering questions, and responding to complaints.
2022
-
2023
SENIOR CARE AUTHORITY
(COLD CALLER)
Worked as a cold caller for Senior Care Authority, contacting potential clients to introduce services and generate leads. Explained care options clearly, answered basic inquiries, and scheduled appointments for further consultation. Maintained accurate call records and ensured professional and respectful communication with all prospects.
2023
-
2023
PRO VA TRAINEE
(DATA ENTRY SPECIALIST)
I Maintain database by entering new and updated customer and account information. I can use Google sheet to encode all the data of the customers.
2024
-
2025
ThePurcStore
(SOCIAL MEDIA MANAGER)
Managed the company’s TikTok social media account by posting video content. Responsible for maintaining consistent uploads, engaging with viewers, and supporting brand visibility through social media content.
2024
-
2025
ThePurcStore
(Customer Support)
Provided email support through Freshdesk by responding to customer inquiries and resolving concerns in a timely and professional manner. Managed customer comments and inquiries on social media platforms, ensuring clear communication and customer satisfaction. Tracked and monitored orders using Shopify and provided updates or assistance when needed.
My Services
Customer Support
Helps customers resolve problems, answer questions, and ensure they have a positive experience.
Customer Service Specialist
Ensure customer satisfaction and provide professional customer support.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Search the Internet for information on a wide variety of topics.