2018
Bachelor of Science in Tourism Management
Laguna State Polytechnic University
Virtual Assistant | Customer Service and Administrative Support
Hi! I’m Joyce, a dedicated and detail-oriented Virtual Assistant with experience in customer service, administrative tasks, and online business management.
I help business owners and busy professionals stay organized, manage daily tasks, and provide excellent customer support so they can focus on growing their business.
With my background as a Secretary and Cashier, experience in a five-star hotel and casino, and hands-on experience managing my own online businesses, I have developed strong communication, organization, and problem-solving skills.
💼 What I Can Help You With:
Administrative Support – Data entry, document organization, and daily task management
Customer Service – Responding to inquiries, handling customer concerns, and following up with clients
Email & Chat Support – Managing messages and providing professional customer assistance
Online Business Support – Order processing, payment monitoring, and customer follow-ups
Internet Research - Gathering information and organizing data
Google Sheets & Data Entry– Maintaining accurate and organized records
🌟 Why Work With Me?
✔️ Organized, reliable, and detail-oriented
✔️ Good communication skills and proficiency in English
✔️ Patient and customer-focused
✔️ Willing to learn and adapt to new tools and processes
✔️ Committed to delivering quality work and meeting deadlines
I have also completed Virtual Assistant training, where I gained knowledge in data entry, Google Sheets, internet research, and administrative support.
I understand that every business has different needs, and I’m always willing to learn your preferred workflow and find ways to make your daily operations easier.
Let’s work together! If you’re looking for someone who is dependable, organized, and ready to support your business, I’d love to hear from you.
Feel free to send me a message. I look forward to working with you!
My Skills and Expertise
Skills that help businesses stay organized and provide excellent customer support.
Social Media Management
Basic Graphic Design
Data Entry and Management
Content Creation and Editing
Certificates
My Professional Journey
Practical experience in customer service, administrative support, and online business management.
2023
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2026
LAD'S CATERING SERVICES
(Social Media and Events Support | Waistaff (if needed))
Managed and updated the company’s social media page, including posting content and maintaining an active online presence.
Assisted with basic content preparation and page management for catering events and promotions.
Responded to inquiries and provided information to customers when needed.
Assisted in coordinating and supporting catering events and day-to-day operations.
Provided attentive and professional service to guests as part of the waitstaff team.
Worked efficiently in a fast-paced environment while maintaining good communication with clients and co-workers.
2021
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2026
Small Online Business — Owner
(Social Media and Customer Support)
Managed daily customer inquiries, orders, and sales transactions from initial inquiry through order confirmation.
Created and published engaging social media posts, graphics, and short-form videos to promote products and attract customers.
Responded to customer messages, comments, and inquiries in a timely and professional manner.
Maintained consistent and professional online communication and customer service.
Handled order collection and customer coordination to ensure accurate and organized processing.
2019
-
2024
Luxe Light General Merchandising
(Administrative and Cashiering Associate)
Provided administrative and clerical support for daily business operations.
Performed data entry and maintained accurate records in the company system.
Prepared daily sales reports and organized receipts and business documents.
Managed and compiled BIR-related forms and other administrative documents.
Coordinated product deliveries with customers and suppliers.
Handled customer inquiries, transactions, and other day-to-day concerns.
Assisted with supplier promotions and maintained related documentation.
Organized files and records to ensure information was easily accessible when needed.
2018
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2019
Servicepro Multipurpose Cooperative (Agency)
(Guest Service Ambassadress | Resorts World Manila)
Client and Customer Support – Assisted guests promptly and professionally, addressing inquiries and requests while ensuring a positive experience.
Proactive Support – Anticipated client needs and took initiative to provide timely assistance and solutions.
Information and Resource Management – Provided accurate information regarding hotel amenities, services, and available offerings.
Professional Communication – Maintained clear, courteous, and efficient communication with guests and team members.
Upselling and Revenue Support – Identified opportunities to recommend relevant services and offerings based on guest needs.
Standard and Quality Compliance – Followed established company standards, procedures, and service guidelines to maintain quality and consistency.
How I Can Help Your Business
Reliable virtual assistance tailored to your daily business needs.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search and gather information on a broad range of topics from the internet.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
General Virtual Assistant
Genuine, thoughtful VA offering dedicated support to help businesses succeed and create meaningful client connections.