2026
Master in Business Administration
Central Luzon State University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Bookkeeping
Certificates
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My Experience and Education
2019
-
2020
Top Link Global College INc
(Trainer)
Delivered training on event planning, coordination, and customer service while assessing learners' skills and ensuring compliance with TESDA competency standards.
2015
-
2016
SITEL ( Capital One Credit Card)
(Senior Operations Representative)
Manage inbound calls for US financial and
credit card accounts. Core duties include account servicing,
fraud/dispute investigation, and online technical support.
2021
-
May 2026
Cakes by Mrs.r
(Social Media Manager)
Managed the company's social media accounts, including Facebook, Instagram, and TikTok, to strengthen brand awareness and customer engagement.
Planned, created, and scheduled engaging content featuring cakes, desserts, promotions, and special occasions.
Captured and edited high-quality photos and videos for social media posts, stories, and reels.
Wrote creative captions and promotional content that reflected the brand's identity and attracted potential customers.
Responded promptly to customer inquiries, comments, and messages while maintaining excellent customer service.
Developed and maintained a consistent content calendar to ensure regular posting and audience engagement.
Promoted new products, seasonal offerings, and customized cake designs through effective digital marketing strategies.
Monitored social media performance and used insights to improve content reach and engagement.
Collaborated with the bakery team to highlight customer testimonials, behind-the-scenes content, and special events.
Stayed up to date with social media trends and implemented creative ideas to increase online visibility and audience growth.
My Services
Bookkeeping
Financial Recordkeeping Invoice Processing Bank Reconciliation Microsoft Excel
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.