2012
Bachelor of Science in Information Technology
Advance Central College
Customer Service Associate
Highly skilled and detail-oriented customer service representative with almost 5 years of experience providing customer support/customer care in busy call center environment for travel and healthcare industry employers. With an unwavering commitment to customer service, excel in listening to customers needs and an ability to build productive relationships, maintaining positive and friendly disposition to win customer's loyalty and satisfactions. Hoping to use my wealth of experience to attain an employment to a customer service role.
HEALTHCARE SYSTEM KNOWLEDGE
TEAM COLLABORATION
COSTUMER SERVICE
EFFECTIVE COMMUNICATION AND ACTIVE LISTENING
HEALTHCARE SYSTEM KNOWLEDGE
CRITICAL THINKING AND PROBLEM SOLVING
REGULATORY COMPLIANCE & ACCURACY
Certificates
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My Experience and Education
Feb 2020
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Dec2022
WNS GLOBAL SERVICE
(Travel Specialist)
* Handle all aspects of bookings, including airline, hotel, car rental reservations and cruise travel.
* Process exchanges, cancellations, and refunds for all customers’ reservations; responsible for timely and accurate processing and assisting customers with international and domestic flight issues, including other travel-related concerns.
* Processed exchange, cancellation, and refund for the customer’s flight caused by an airline schedule change.
* Coordinate with our travel partners asking for some alternate options regarding the customer's itinerary
Sep 2022
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Oct 2024
EXL SERVICE PHILIPPINES
(U.S HEALTHCARE INSURANCE REPRESENTATIVE)
* Addressing questions from healthcare providers about members’ benefits and eligibility.
* Complying with HIPAA confidentiality standards to protect the confidentiality of member information.
* Utilizing tools and equipment to determine if CPT and ICD-10 codes are correct and qualify for coverage.
* Checking for claims and appeal status, conducting investigations, and making recommendations for resolution.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Handle complaints, provide appropriate solutions for customers and follow up to resolve any issue their customers experi
Healthcare Virtual Assistant
An experience healthcare advocate who provides patients benefits and eligibility.