1997
B.S. Computer Engineering
Adamson University
More Info About Me
With over 10 years of experience in customer service and technical support, I’ve spent much of my career helping customers from the U.S., Australia, and other international markets. Through phone, email, and chat support, I’ve learned how to communicate clearly, stay calm when things get busy, solve problems, and make sure customers feel heard and taken care of.
I also spent 6 years in the manufacturing industry, where I gained hands-on experience in billing, treasury, sales support, documentation, coordination, and day-to-day administrative work. That experience strengthened my organization, attention to detail, and ability to keep things moving even when there are several priorities at once.
Today, I’m building on that experience in the Virtual Assistant and remote support space. I’ve completed training in General and Executive Virtual Assistance, Real Estate VA, Lead Generation, Shopify Store Operations, and Medical VA support. I’ve also had hands-on remote experience supporting an international logistics company, managing customer emails and Freshdesk tickets, handling shipment concerns, documenting cases, and coordinating with internal teams.
I enjoy learning new tools and figuring out better ways to get things done. I’m comfortable working independently, learning new systems, and adapting to different processes and clients. More importantly, I genuinely enjoy being the person people can rely on to keep things organized, follow through on tasks, and make their day a little easier.
I’m currently looking for a long-term remote opportunity where I can bring my customer service experience, administrative skills, and willingness to learn while continuing to grow as a Virtual Assistant and remote support professional.
Certificates
My Experience and Education
February 2026
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April 2026
SHAOKE Logistics Co., Limited
(Remote Email Support)
(Independent Service Provider – Contract Project: Leapro)
Provided remote customer support through email using Freshdesk for German customers, responding to shipment inquiries and delivery-related concerns.
Managed customer support tickets while maintaining accurate customer records, case status, and documentation.
Investigated customer concerns and coordinated with internal teams to obtain updates and resolutions.
Documented customer interactions, requests, actions taken, and resolutions accurately.
Assessed issues, escalated complex cases when necessary, and completed timely follow-ups.
Managed multiple customer requests simultaneously while maintaining accuracy, productivity, and professional written communication.
2019
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2024
Accenture Inc.
(Customer Support Associate)
As a US Electronics Retailer customer service representative, I handled inquiries via phone regarding troubleshooting, returns, and product recommendations, and ensured a seamless customer experience. A passion for tech and strong communication skills are key.
As an AU Energy Company Customer Service Representative supporting residential and commercial energy customers. I handled via phone, responded to billing inquiries, service requests, and outage reports, while promoting energy-saving solutions and ensuring compliance with regulatory standards. Empathy, problem-solving, and a commitment to sustainability are essential.
2013
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2019
Convergys Philippines Inc
(Technical Support Specialist)
As a Technical Support Specialist (US Internet Service Provider), I provided frontline phone support to customers experiencing connectivity issues, hardware malfunctions, or software glitches. You’ll troubleshoot network problems, guide users through modem/router setups, and escalate complex issues to Tier 2 support. A strong grasp of networking fundamentals, excellent communication skills, and a calm, customer-first attitude are essential.
Technical Support Representative (US Satellite TV Provider). In this role, I assisted over the phone customers with satellite TV service issues, including signal loss, receiver errors, and account troubleshooting. You’ll walk users through remote diagnostics, schedule technician visits when needed, and ensure a smooth viewing experience. Success in this role requires tech-savviness, patience, and the ability to explain solutions in simple terms.
2012
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2013
Teleperformance MOA
(Technical Support Representative)
As a Technical Support Representative for Internet Security Software, I assisted customers via phone and chat with installation, activation, and troubleshooting of internet security software across various platforms. I diagnosed malware issues, resolved firewall or connectivity conflicts, and guided users through updates and threat scans. This role demands strong problem-solving skills, a solid understanding of cybersecurity fundamentals, and the ability to explain technical solutions in a clear, reassuring manner.
1997
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2003
Clarmil Manufacturing Inc.
(Treasury Assistant | Billing and Sales Staff)
As a Treasury Assistant, I handled Accounts payable and daily cash flow operations, bank reconciliations, and check payment processing. Assists in preparing financial reports, maintaining accurate records, and ensuring compliance with treasury policies.
Billing Clerk and Sales Staff, in this role, I prepared and issued invoices, tracked payments, and updated customer accounts. Handled billing inquiries, ensured data accuracy, and supported the sales team with reporting and documentation.
Virtual Assistant
Services Offer
Email & Inbox Support
I manage emails by identifying priorities, replying professionally. Keeping your communication clear and stress-free.
Calendar and Meeting Management
I’ll organize and maintain calendars, meetings, reminders, and agendas to keep your schedule clear and productive.
Travel Planning & Booking
I handle flights, accommodation, itineraries, and documents to save you time and keep your travel running smoothly.
File Management
Create, update, and organize files with secure access and structure for quick, reliable information retrieval.
Customer Service Support
Professional, empathetic support via email, chat, or call to ensure clients and customers feel heard and valued.
Real Estate Virtual Assistance
Support for real estate professionals through listings, appointment coordination, documents, and client inquiries.
Testimonials
Dessa Junesse "TL JU" Mayuga
Jovelle is always active and brings such great energy that lights up the room. She consistently delivers impressive work and is very easy to work with, making collaborations smooth and enjoyable. Her positivity and professionalism will definitely be an asset to any team.
Noel De Leon
Jovelle consistently demonstrates excellent work ethic and delivers high-quality results with minimal supervision. Her attendance and overall performance are exemplary. I would gladly have the opportunity to work with her again.