Executive Optical
(Customer Care Officer)
Prepared and delivered accurate audit reports and performance analyses to the CEO and to the management, supporting data-driven decision-making and operational improvements.
Conducted nationwide branch observations across diverse regions, effectively adapting to different languages and cultural environments to assess customer service standards and operational compliance.
Provided coaching and actionable feedback to staff, presenting audit results and improvement recommendations to branch managers to enhance service quality, employee performance, and customer satisfaction.
Dunkin Donuts
(Shift Manager)
Managed daily store operations, ensuring efficient workflow, high customer service standards, and smooth execution of business activities.
Conducted daily inventory monitoring and coordinated weekly stock ordering, maintaining optimal inventory levels and minimizing stock shortages and overstock situations.
Implemented sales-driven strategies and team initiatives to consistently achieve and exceed sales targets while supporting overall store profitability and growth.