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Bachelor of Elementary Education
University of Southern Philippines Foundation
Dynamic Virtual Assistant
Greetings! I'm Maria Theresa Ochia, a 27-year-old virtual assistant/freelancer based in the vibrant city of Cebu. With a passion for efficiency and a knack for organization, I thrive in the world of virtual assistance, providing seamless support to clients worldwide.
Outside of my professional endeavors, I find joy in the simple pleasures life has to offer. You'll often catch me immersed in the captivating world of Kdramas, where every storyline unfolds like a gripping adventure.
As a Cebu local, I've developed a deep appreciation for the breathtaking beauty of our sunsets and beaches. There's something truly magical about watching the sun dip below the horizon, painting the sky in a mesmerizing palette of colors.
But let's not forget about another passion of mine – food! Whether it's experimenting with new recipes in the kitchen or indulging in the culinary delights of Cebu, I believe that good food has the power to bring people together.
Join me as I navigate the world of virtual assistance, dive into the drama-filled universe of Kdramas, soak up the beauty of Cebu's sunsets and beaches, and embark on delicious culinary adventures. Let's make every moment count!
My Skills and Competencies
Administrative and Virtual Assistance
Medical Documentation Management
Confidentiality and Compliance (HIPAA awareness)
Customer Service and Communication
Certificates
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My Experience and Education
2024
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2026
Strategic Office Support
(Healthcare Associate)
My responsibilities included order processing, documentation, tracking equipment status, and ensuring prescriptions and authorizations were properly secured. I maintained HIPAA compliance at all times while providing empathetic and professional support to patients with chronic respiratory conditions.
2021
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2024
IntouchCx
(Customer Service Representative)
We provide excellent customer service to our Subscribers, addressing customer's inquiries about the streaming subscription , resolving customer issues about not able to use the app of the subscription and ensuring a positive customer experience.
2018
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2021
Tech Mahindra
(Customer Service Representative)
As a customer service representative under a Retail account for an Eyewear Store, our main task is about Order processing, tracking of deliveries, handling returns & exchange, managing service tickets and respond to customer inquiries via email and chat and lastly, monitoring and managing the eyewear store's social media platforms.
2016
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2018
Tech Mahindra
(Associate Customer Support)
As a Telco Account Sales and Service Agent, I played a crucial role in providing exceptional 5-star customer service, managing billing inquiries, and promoting bundled offers for internet and TV services. My responsibilities will include assisting customers with account-related issues, facilitating contract renewals, and ensuring customer satisfaction.
Data Entry
Healthcare Support
Patient communication and follow-ups Managing monthly supply orders (e.g., oxygen tanks, medical supplies) Insurance ver
Administrative & Back-Office Support
File management and record keeping Preparing reports and presentations Maintaining confidentiality and compliance Time m
Virtual Assistance
Data entry and database management Email and calendar management Scheduling and task coordination
Customer Service Representative
As an experienced Customer Service Representative, my primary responsibility is to assist customers with their inquires,