2025
BSBA - Financial Management
ICCT COLLEGES
More Info About Me
Hi, I’m Maureen Gasgas. I have around five years of customer service experience in the healthcare industry. My
background includes provider services, balance billing, insurance verification, eligibility and benefits, and authorization support.
Most recently, I worked as an Authorization Specialist supporting ABA services, where I initiated and tracked prior
authorizations, followed up with insurance companies, and coordinated with different teams to help ensure timely
processing.
I’m detail-oriented, organized, and enjoy helping both providers and patients resolve healthcare-related concerns.
I’m currently looking for an opportunity where I can continue to grow my healthcare experience and contribute to a great team.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2025
-
2026
Connext Global Solutions
(Senior Medical Billing Specialist)
Provided prior authorization support by verifying patient insurance coverage, eligibility, benefits, and
authorization requirements. Initiated and tracked authorization requests, followed up with insurance companies
for status updates, and coordinated with providers and clinical teams to help ensure timely processing. Reviewed
authorization outcomes, communicated updates as needed, maintained accurate documentation, and handled
sensitive patient information in compliance with HIPAA regulations.
2021
-
2025
Resultscx
(Results Associate)
Customer Service Representative with extensive experience handling customer inquiries, resolving concerns, and providing exceptional customer support in a fast-paced environment. Skilled in managing inbound and outbound communications, identifying customer needs, and delivering accurate information while maintaining professionalism and empathy. Experienced in documenting customer interactions, troubleshooting issues, coordinating with internal teams, and ensuring timely resolution of concerns. Consistently met quality, productivity, and customer satisfaction goals while adhering to company policies and procedures.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.