2013
Bachelor of Science in Accounting Technology
University of the East - Caloocan
More Info About Me
Dedicated and highly meticulous Operations & Administration Specialist with over 12 years of proven success supporting high-stakes workflows for global financial and insurance institutions
(WTW and Accenture). Expert in intensive data entry, validation, and quality control, maintaining 100% accuracy across internal CRM systems and tracking databases. A compliance-driven professional with deep experience handling sensitive records under GDPR frameworks and conducting internal quality audits. Possesses a proactive, "figure-it-out" approach to resolving data discrepancies and managing documentation life cycles.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2026
WTW PH
(Senior Analyst - Service and Delivery)
As a Senior Analyst for Health & Benefits, I need to materially contribute to clients’ benefits strategy through supporting carrier bid management, procurement, negotiation processes, and activities related to portfolio maintenance, premium calculation, and invoice reconciliation. You will collaborate with Client Managers, Account Executives, and other stakeholders to deliver high-quality outcomes for group benefits programs.
In addition to core analyst responsibilities, you will play a leadership role within the team by conducting training for new joiners, managing and updating Standard Working Instructions (SWIs), and serving as the go-to resource for complex scenarios and queries.
2013
-
2020
Accenture PH
(Transaction Processing Associate)
Began as a Transaction Analyst responsible for high-volume insurance claims adjudication, consistently meeting strict quotas with exceptional accuracy. Promoted to Subject Matter Expert (SME), taking on advanced responsibilities including training new hires, maintaining Standard Working Instructions (SWIs), and serving as the escalation point for complex scenarios and queries.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.