2015
BS Info Tech in Service Management
University of Makati
Profile Description
You can call me EM or Mercy will do. Mother of 1. I am dedicated, organized and can be trusted as a person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I have good interpersonal skills, reliable and dependable as well. I am punctual, motivated and flexible individual who is able to work in a busy environment. I have my years of work experience to prove that and am keen and very willing to learn and develop new skills.
My Skills and Competencies
Customer Support
Social Media Management
Graphic Designer
Data Entry
Content Creator
Calendar Management
Email Management
Collections
Computer Proficiency
Virtual Assistant
Certificates
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My Experience and Education
October 2021
-
2023
BPO | iQor
(Collection Agent)
-Collect payments on past due bills
-Help process payments using available payment methods
helps customers to look for available options to stay the account current
-Listen to the customer's story and determine if debt can be collected
-Provide accurate, valid and complete information by using the right methods and tools
- Handle customer complaints, provide appropriate solutions and alternatives
- Send correspondence to account owner
- Follow communication procedures, guidelines and policies
April 2021
-
2021
SDC
(Data Analyst)
- Finding a “subject” using the company’s standard search and identify methods.
- Reviewing and understanding each report assigned and ensuring that the information requested is
searched for such as report highlights.
- Analyzing the information found on each Social Media platform and in the Internet in general;
determining which information is to be added as the report highlights.
- Writing report summaries and highlights free of grammatical errors, with 100% accuracy and
clarity.
- Taking and uploading screenshots of such findings into the company’s Web-based tool/s using
the standard sizes; adding all relevant findings to the same web-based tools
- Reporting all potential case issues such as incorrect/incomplete information given on a report to
QCMs.
- Adhering to the company policies and procedures.
2015
-
2019
FAREAST
(Administrative Manager)
-Communicate with different University/Colleges President and school officials conduct orientation
-Maintain and file applicants information
-Prepare and update Documents
-Ensure all documentation provided per participant are in quality formatting requirements
-printer network – able to let the computers print in one printer
-perform data entry of documents
-provide general administrative and clerical support including mailing, scanning and copying
-resolving any administrative problems
-run company’s errands to banks and office supply store
My Services
Administrative Tasks
This involve the day-to-day activities that keep an organization running smoothly. This include managing schedules and c
Customer and client support
This includes responding from client inquiries, managing support inboxes or chat, to appointment reminders and confirmat
Social Media Management
Content scheduling, responding to messages & comments, basic performance tracking, and creating photos & videos
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.