Hey I am Merill

A results-driven VA with a strong training background, exceptional communication skills, and a passion for helping businesses scale efficiently.

Hi! I’m Merill Tiffany Serman, also known as Maimai, a 21-year-old undergraduate Bachelor of Business Administration major in Marketing Management, currently based in the Philippines. I’m single, highly motivated, and committed to continuous learning and professional growth in the virtual assistance industry.

I am currently an undergraduate student taking up Bachelor of Business Administration major in Marketing Management and a graduate of the PRO VA Training Program, where I gained hands-on knowledge of the Virtual Assistant industry, tools, and best practices.

I bring 3 years of experience in the BPO industry, having started my professional career at just 18 years old. I began as a Customer Service Representative, was promoted to Subject Matter Expert (SME), and later advanced to a Trainer role, where I served for 2 years and 5 months. As a trainer, I supported the largest logistics company in the United States—UPS (United Parcel Service). My role focused on training and facilitation, performance coaching, process improvement, communication excellence, and team coordination—skills that strongly align with high-level Virtual Assistant support.

if you're looking for a reliable, detail-oriented, and highly trainable Virtual Assistant with strong communication, leadership, and organizational skills, I’d love to work with you.

📩 Let’s connect and discuss how I can help streamline your operations and support your business goals.

Merill Tiffany Serman
Cebu City, Philippines
smerilltiffany@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Social Media Management
Data Entry
Executive Assistant
Appointment Setter
Bookkeeper

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2024-2025
Bachelor of Business Administration major in Marketing Management

Southwestern University PHINMA

2021-2022
Humanities and Social Sciences

Bitoon National Vocational High School

2018-2019
Junior High School

Cebu Institute of Technology University

2023 - 2025
Vcustomer Philippines – United Parcel Service (UPS)
(Trainer)

Conducted onboarding and continuous training for new and tenured agents, facilitated product and process training, evaluated performance, and supported skill development to improve overall service quality.

2023 - 2023
Vcustomer Philippines – United Parcel Service (UPS)
(Subject Matter Expert (SME))

Provided advanced support to agents by handling complex cases, offering real-time assistance, ensuring process adherence, and serving as a point of escalation for UPS-related concerns.

2022 - 2023
Vcustomer Philippines – United Parcel Service (UPS)
(Customer Service Representative)

Handled inbound and outbound customer inquiries regarding shipment tracking, delivery issues, billing, and general UPS services while ensuring high customer satisfaction and compliance with company policies.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Appointment Setter

Expert in lead outreach and qualification, appointment setting, CRM use, follow-ups, and objection handling to up sales.

Bookkeeper

I help business owners keep their finances organized and stress-free. From tracking expenses to reconciling accounts and

Executive Assistant

Experienced in calendar and email management, meeting coordination, document preparation, and executive support. Strong


Works

Appointment Setting

Data Entry

Data Entry

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Cebu City,
Philippines
Email :
smerilltiffany@gmail.com


Copyright © Myprofile.ph

Copy Right By Merill Serman | ALL RIGHTS RESERVED